Senior Delivery Manager at Rainforest Alliance

Key Responsibilities:

• Lead and handle end-to-end delivery of technology projects.
• Ensure project achievements are met with flawless precision.
• Champion Agile methodologies and drive continuous improvement.

Planning and Roadmaps

• Develop and maintain delivery plans with timelines, achievements, and dependencies.
• Align quarterly and annual roadmaps to organizational objectives.
• Identify and lead inter-team and vendor dependencies and delivery risks.

Governance and Reporting

• Maintain dashboards tracking progress, velocity, risks, and achievements.
• Ensure compliance with internal standards and industry benchmarks.
• Use Jira and Confluence to handle backlogs and reporting.
• Report on delivery health and risks at committee meetings.

Collaborator Engagement

• Map and engage collaborators, securing representation for decision-making.
• Mediate team or collaborator conflicts.
• Communicate clear, focused updates to senior leaders.

Delivery Management

• Foster a culture of end-to-end ownership, accountability, and high performance across delivery teams.
• Lead the delivery of SaaS platforms and enterprise solutions using fit-for-purpose methodologies, prioritizing Agile approaches for adaptability and speed.
• Document processes and standards for Agile and Waterfall teams.
• Develop onboarding guidelines and contribute to playbooks for risk and dependency management.
• Lead Agile squads and coordinate Waterfall workstreams, resolving blockers and partnering with Product Owners and Technical Leads.
• Take ownership of all aspects of SaaS implementation, handling collaborator and vendor collaboration to drive successful outcomes.

Portfolio & Cross-Stream Leadership

• Align initiatives to portfolio goals and budgets.
• Coordinate across teams and vendors, handling dependencies and risks.
• Intervene in at-risk projects to troubleshoot and accelerate progress.
• Represent delivery health at portfolio forums.

Knowledge & Qualifications

• Expertise in Agile, Scaled Agile (SAFe), and Waterfall.
• Understanding of SaaS delivery, CI/CD, cloud deployment, SLAs, and integration.
• Familiarity with engineering and quality guidelines, governance, and change.
• Degree or equivalent experience; Agile/PM certifications preferred; Cloud/DevOps awareness.

Key Attributes

• 3-5+ years senior delivery management experience.
• Committed to outcomes, realistic, and confident in decision-making.
• Effective in ambiguous, complex environments.
• Strong communicator and influencer.
• Committed to high-performance delivery culture.
• Adaptable and resilient.