Senior Operations Manager at Morrisons

Role Overview:

Lead and manage the warehouse team to execute the operational plan effectively. Develop shift managers to ensure high standards of service and availability for customers. Drive productivity, cost efficiency, health and safety, and performance targets. Adapt to volume changes to maintain timely store servicing. Foster strong relationships with Retail stakeholders and third-party providers. Champion diversity and inclusion initiatives and nurture talent for future growth.

Key Responsibilities:

• Achieve KPI targets, ensuring on-time, in-full delivery.
• Meet cost per case targets and budgetary goals.
• Drive productivity, health and safety, and performance metrics.
• Foster colleague engagement and manage turnover effectively.
• Plan ahead 6-12 months, including talent and budgeting.
• Build and maintain key relationships across various stakeholders.
• Ensure customer service excellence and diversity and inclusion plans implementation.
• Monitor productivity and cost targets, ensuring alignment with budget.
• Review processes to identify improvements and lead change initiatives.
• Collaborate with cross-functional teams to ensure site-wide compliance.
• Develop and deliver change programs within the warehouse and across the site.
• Lead talent reviews and management for chambers, including succession planning.

About you

Requirements:

• Knowledge of logistics operations, health and safety, and employment legislation.
• Experience in fast-paced environments and managing teams.
• Strong leadership, problem-solving, and analytical skills.
• Ability to champion change, collaborate, and manage stakeholders effectively.
• Proven track record in achieving results and driving customer focus.
• Experience in budget management and financial forecasting.
• IOSH qualification is desirable but not essential.
• In return for your hard work we will offer you:
• Six weeks holiday (including bank holidays)
• 15% discount in our stores available from the day you join us
• Additional 10% discount More Card for a friend or family member
• Career progression and development opportunities
• Subsidised staff canteen
• Free parking
• Market leading pension and life assurance
• Healthcare/Well-being benefits including Aviva Digital GP Morrisons
• MyPerks with discounts at high street shops, cinemas and gyms, and lots more
• Long Service Awards Optional Payroll charity donations Enhanced
• Family/maternity/parental leave