Service Design Lead at Barclays

Join us as a Service Design Lead where you will influence all levels of stakeholders with strategic thinking and lead across multiple disciplines within Business Banking. In this role, you’ll apply strong commercial business acumen to calculate risk, support executive decision-making, and champion the customer in a service design capacity.

To be successful as a service design lead, you should have experience with:

• Experience in service design, with a track record of leading and delivering impactful design work.
• Ability to develop and visualise end to end customer journeys that reveal insights and opportunities.
• Skilled at articulating ideas and influencing stakeholders, with excellent presentation and PowerPoint capabilities.
• Solid commercial awareness, including experience evaluating and contributing to business cases.
• Ability to analyse current state operations, including back-end processes, to identify improvements and design opportunities.
• Capture and document current-state processes across key functions, systems and data while Identifying inefficiencies, pain points, redundancies, and control gaps.
• Understanding of risk and compliance considerations, and how they influence design decisions.

Some other highly valued skills may include:

• Previous experience in team leadership or leading multiple teams.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills