Role Introduction
At Maersk, we are transforming to become the global integrator of container logistics by simplifying and connecting our customers’ supply chains. As part of this transformation, we are strengthening our Technology capabilities of APM Terminals (APMT), a core Maersk business, operating 74 port and terminal facilities across 38 countries, delivering integrated cargo and inland services. The Technology Operations team is accountable for delivering availability, performance, cost efficiency and fit-for-purpose solutions across APMT.
We are seeking a Senior Engineering Manager to lead a team of Service Reliability Engineers focused on applying software engineering principles to improve reliability, operational excellence and customer experience. In this role, you will partner closely with Platform teams, champion SRE priorities and drive capabilities across infrastructure & Application strengthening DevOps, observability, automation, integrations, high availability, fault tolerance, cost optimisation and performance. The ideal candidate brings strong data-driven decision-making, hands-on engineering depth, and the ability to balance current on-premise operational demands with the long-term transformation toward cloud environments.
The Engineering Manager, will be
Playing a pivotal role in connecting Technology, Products, Process and End Users, your Key Responsibilities will include
- Champion and drive adoption of Site Reliability principles and various tangibles such as cost, excellence, security, compliance of building and running services that will be consumed by Enterprise grade customers across the globe
- Lead the engineering efforts to build, run and operate enterprise grade product services around Automation, AIOps and SRE initiatives such as around SLO services, Status Pages, Performance Engineering and related
- Partner with Platform and various engineering teams in defining Architecture standards and solution design related discussions around current run and/or transformation build, there by driving technology adoptions as per Enterprise Architecture Framework, including addressing cost and risk factors, eventually taking these solutions to Production launch adhering to agreed service levels and acceptable user experience
- Hire, develop, lead and coach highly-skilled technical teams, based out of our offices around the globe. Set priorities, mentor, direct professional growth, and lead implementation of Organisation driven process or new technologies and methodologies
- You will be our Customer Success Leader, consciously driving informed decisions and priorities to solve real customer pain and/or exploiting an opportunity to delight our customers
- Lead both production run and transformation initiatives to push services towards best-in-class deployment and delivery methodologies, leveraging latest and fit for purpose technologies around cloud, integration, databases, monitoring tools and drive adoption and standardization across our on-premise and cloud environments
- Drive towards a shared service ownership across Platform and product teams in DevOps best practices and in doing so eliminating repetitive manual processes using automation and solutions coming out of architecture
- Collaborate with technology and business stakeholders to set and maintain Service level Objectives (SLOs) and metrics that are representative of our customer experience and/or committed SLA
We are looking out for People, who
Is a passionate Leader bringing in strong techno-managerial approach and centered around building technology, running large scale operations, leading global teams and ability to navigate ambiguity. An ideal candidate will need to bring in skills around –
- Have a track record of growing and leading successful teams, experienced Product or Platform world
- Ability to collaborate and influence across all levels of the organization, more so bring in a sense of Customer empathy
- Good breadth of operational experience, with an eye for software design, scalability and automation
- Has a track record of forging strong relationships with leaders and stakeholders and showcased ability to translate business pains into actionable goals by managing budgets and staffing needs
- Proven experience in building and running large scale services in an hybrid infrastructure and deploying various architecture styles
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