Summer Customer Advisor at Arnold Clark

About the role

• We’re recruiting for an enthusiastic Customer Advisor to work over the Summer months at our Car & Van Rental Business Centre at Kilbirnie Street, Glasgow.

We offer:

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• Opportunities for training and progression

Hours

• Temporary: 42.5 hours per week, 5 days over 7 

About the role

• Arnold Clark Customer Advisors are key members of staff who uphold our company ethos to deliver customer service of the highest level.
• This responsible role in our rental business centre involves a high level of organisation – and a genuine interest in delivering a great customer experience. You will be dynamic, enthusiastic and able to show great attention to detail, while always being a friendly point of contact for customers.

Day-to-day duties

• Dealing with requests from customers and other departments within Arnold Clark via email and over the phone.
• Placing and amending bookings.
• Carrying out follow-up calls and emails for existing bookings.
• Taking payments and processing banking.
• Using different booking platforms.
• Updating our systems on a regular basis.

Essential skills

• A high level of accuracy and ability to multi-task.
• Excellent interpersonal skills, in person and over the phone.
• The ability to work well under pressure.
• A proactive and flexible attitude.
• The ability to work well as part of a team.
• Good computer literacy and accurate keyboard skills.
• Highly motivated and committed to delivering outstanding customer service.
• Ability to meet deadlines and hit departmental targets.