64 years on from the opening of our first branch in Glasgow, Arnold Clark is Europe’s largest independently owned motor dealer, with a proud history and exciting future.
We sell over 280,000 cars a year – but that isn’t just down to our salespeople. All of our employees play a valuable role in our continued success, and we put customer experience a...
We’re recruiting for an enthusiastic Customer Advisor to work over the Summer months at our Car & Van Rental Business Centre at Kilbirnie Street, Glasgow.
We offer:
33 days’ annual leave
Flexible leave
Generous employee discounts
Private healthcare
Workplace pension
Opportunities for training and progression
Hours
Temporary: 42.5 hours per week, 5 days over 7
About the role
Arnold Clark Customer Advisors are key members of staff who uphold our company ethos to deliver customer service of the highest level.
This responsible role in our rental business centre involves a high level of organisation – and a genuine interest in delivering a great customer experience. You will be dynamic, enthusiastic and able to show great attention to detail, while always being a friendly point of contact for customers.
Day-to-day duties
Dealing with requests from customers and other departments within Arnold Clark via email and over the phone.
Placing and amending bookings.
Carrying out follow-up calls and emails for existing bookings.
Taking payments and processing banking.
Using different booking platforms.
Updating our systems on a regular basis.
Essential skills
A high level of accuracy and ability to multi-task.
Excellent interpersonal skills, in person and over the phone.
The ability to work well under pressure.
A proactive and flexible attitude.
The ability to work well as part of a team.
Good computer literacy and accurate keyboard skills.
Highly motivated and committed to delivering outstanding customer service.
Ability to meet deadlines and hit departmental targets.
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