Team Leader at KPMG UK

What will you be doing?

• Deliver effective leadership of the team through the use of appropriate line management, performance managing and developing individuals to maximise talent.  
• Ensure that Managed Services principles are applied to the team to deliver successful and well-controlled outcomes. 
• Work effectively with management to ensure the team is resourced with sufficient well-trained and well-motivated staff performing to their potential in line with current and predicted operational needs throughout the lifecycle of the project and in line with changing requirements. 
• Ability to identify training needs and arrange coaching as required to ensure all team members achieve and maintain competency level. 
• Act as a contact for client relationship activities and on occasion provide input, preparation and support to reporting as appropriate.  
• Maintenance of Service Levels in team, ensuring the client’s interest is protected at all times in complying with statutory regulations and legislation whilst delivering on Managed Services and wider KPMG goals. 
• Act as a liaison with experts and stakeholders from within the Firm to achieve exceptional quality standards across the team, including subject matter experts and proprietary technology owners.  
• Ensure appropriate controls are in place and validated so that potential risk to the Firm is minimised. Report issues of concern to Operations Manager / Oversight Manager as appropriate. 
• Proactive in reviewing and initiating improvements to processes and techniques to achieve higher levels of efficiency and to maximise productivity gains. 

What will you need to do it?

• At least 2 years proven experience in an operational environment, with at least 1 year experience of responsibility for other people. 
• KYC, CDD or Remediation background 
• People management skills with focus on engagement, feedback, coaching & development. 
• Strong verbal and written communication skills. 
• Analytical and problem-solving skills allied to the ability to use information to generate solutions to benefit the business. 

Skills we’d love to see/Amazing Extras:

• Awareness of the FCA, CCA, GDPR and other relevant legislation, procedures and processes. 
• Background in Financial services industry, with exposure to remediation, complaint handling, claims processing and conduct risk reviews in the UK.