Team Leader, Revenue Audit at Hilton

Position Summary

• You will support the Revenue Audit OTC Analyst under the direction of Corporate OTC leadership to ensure the completeness and accuracy of Hilton’s Franchise hotel revenue through the audit of revenue transmitted to Hilton by our Franchise hotels. This includes supervisory responsibility for the audit of our global Franchise portfolio of over 6,000 hotels. The successful candidate will be instrumental in expanding and refining processes and procedures with the Revenue Audit function that align to wider OTC strategies. Further, the post holder will build strong relationships with the Shared Service Centre (SSC) who are responsible for ensuring all franchise revenue is submitted and mapped accurately on a daily basis.

 Planning/Organising Activities

• Oversee the delivery of all key revenue audit related tasks to scheduled timelines
• Follow Hilton policies and procedures in own work and supports the team to deliver to agreed standards
• Ad hoc reporting to stakeholders as required
• Assist OTC leadership with establishing specific goals and plans to prioritize, organize and accomplish project/department goals pertaining to revenue audit
• Attend staff meetings pertinent to work assignments
• Directing and Staffing Activities
• Responsible for ensuring all functional tasks are performed in the most efficient and effective way
• Exhibit a continuous improvement philosophy, communicate improvement suggestions to leadership and oversee implementation to completion
• Effectively represent the Centre of Excellence operation within the wider Hilton organisation and externally
• Monitor team performance against objectives and provide feedback on performance
• Motivate and inspire team members

Controlling Activities

• Develop and direct the implementation of new Franchise revenue audit processes and procedures
• Review Franchise Agreements for revenue definitions to ensure hotel revenue is appropriately classified to ensure accurate fee billing
• Review and approve revenue mapping changes when required and track revenue impacts
• Support with queries and investigation regarding fee income billing and accruals
• Support automation of Franchise Billings for currently manually billed hotels
• Perform annual audit of global franchise population based on departmental risk assessment
• Utilise technology (Power BI/Power Apps/AI/Data Analytics) to continually improve processes to make more efficient use of time, increase annual coverage of audits and strengthen the control environment
• Document all evidence required to comply with SOX controls that apply to assigned areas of responsibility and to report findings to leadership
• Log any SSC issues to support tracking of contractual compliance through metrics
• Prepare audit documentation as part of the annual Internal and External Audit as needed

What are we looking for?

• To be successful in this exciting new opportunity, you must possess the following knowledge, skills and abilities and be able to perform the essential functions of the role, with or without reasonable accommodation.
• A motivated and enthusiastic team player with excellent written and verbal communication skills with experience communicating to all levels of management and external customers
• Commitment to providing excellent customer service to our business partners, with proven ability to build, manage and maintain relationships at all levels within the organization
• Previous experience of working within a Shared Services/Centre of Excellence environment
• Highly proficient in MS Excel, Power Apps/PowerBI
• Excellent interpersonal skills that build trust and instil confidence to motivate and influence others.
• Ability to take initiative to identify, prioritize and implement all elements required for team to fulfil responsibilities in accordance with core strategic goals.
• Ability to collaborate with others and act in an objective manner in order to effectively solve problems and stay on track towards accomplishing organizational goals.
• Hospitality industry experience preferred
• Experience of working with industry systems such as Operations Audit is preferred
• Experience with PeopleSoft Accounting systems is preferred but not essential
• Work with minimal supervision, using own initiative whilst thriving in a fast paced and pressured environment
• Ability to handle and prioritise multiple demands and responsibilities concurrently
• Capacity to perceive the impact and implications of decisions and activities on other parts of the organization
• Proven ability to drive, support and implement process improvements with a continuous improvement mindset
• Strong problem-solving and analytical skills to evaluate and interpret large data sets
• Superior attention to detail
• Proven ability and experience of leading, motivating and inspiring small teams

Required Qualifications

• BA/BS Bachelor's degree or experience in lieu thereof in Business Analytics/Data Science/IT
• Strong Excel capability
• Proficiency in data analytics and visualization tools (Power BI/Power Apps)
• Relevant Accounting Experience (preferred)
• Direct Reports: Managing 2 direct reports within the Revenue Audit team