Telephone Sales Executive at DHL

Your role

• As a Telephone Sales Executive, you’ll be responsible for acquiring, retaining, and developing customers over the phone to maintain and grow profitable revenue. You’ll manage a portfolio of existing and potential customers, converting leads into loyal clients while achieving individual sales targets.

What you’ll do

• Manage a portfolio of customers via regular call cycles.
• Convert prospect leads into customers, focusing on those with maximum revenue potential.
• Establish customer agreements and apply pricing guidelines.
• Maintain accurate customer information in our systems.
• Promote e-commerce tools and cost-effective sales channels.
• Ensure compliance with Health & Safety, security, and customs regulations.

What you’ll bring

• Proven track record in a sales environment.
• Excellent communication, planning, and organisational skills.
• Strong achievement drive and ability to work as part of a team.
• Confident telephone skills and computer literacy.
• Experience in telephone sales, call centre, or face-to-face customer contact preferred.
• GCSE standard in English and Maths (or equivalent).

What we offer

• Competitive salary
• Sales commission schemes
• Generous holiday entitlement (increasing with service)
• Company pension scheme with excellent contribution rates
• Life Assurance
• Enhanced maternity pay and company sick pay
• Voluntary benefits including retail, entertainment, and gym discounts
• Discounted health assessments
• Access to wellbeing programmes and mental health first aiders
• Excellent training and development opportunities with a strong focus on internal promotion