Ticketing & Hospitality Systems Executive at Leeds United

What are the responsibilities?

• Ensure the Club remains at the forefront of technical advances in ticket sales through back office and online, including customer journey.
• Develop ultimate utilisation of all functionalities within the SeatGeek ticketing platform to maximise sales and revenue opportunities.
• Maximise efficiency and reduce costs for the overall ticketing business.
• Implement the latest SeatGeek functionality to drive the ultimate fan experience and to make the process of purchasing tickets the easiest it can be for both online and back-office sales.
• Assist with the set-up of all fixtures and events in the ticketing system.
• Maintain the ticketing and hospitality system for all fixtures and events at Elland Road
• Drive maximum ticketing system utilisation and ensure all relevant system
• functionality is explored and implemented to suit the needs of the business.
• Support with the testing and implementation process of new ticketing functionality. Test and experiment with all new digital technologies that may further enhance the fan experience and / or online revenue generation across all ticketing and hospitality inventory.
• Drive the Clubs commercial and cross-sell opportunity and generate sales proactively.
• Ensure the online ticketing website is kept up to date and accurate at all times.
• Develop and maintain the whole online ticketing customer journey for general admission and hospitality ticket sales.
• To ensure online sales periods are setup and tested prior to each on sale, to ensure smooth on sale windows.
• Manage and log any cases with the SeatGeek helpdesk.
• Understand system led processes such as ballot applications, auto renewals & cup schemes, and be ready to help run the processes if needed.
• Aid with system training and development needs on behalf of the Ticketing and Hospitality team.
• To prepare regular Ticketing and Hospitality reports and analysis.
• Develop strong relationships with other internal departments to become a trusted champion within the business.
• Facilitate other departments by providing sales figures and running reports as required, most frequently working with the marketing and finance departments.
• To compile and distribute sales information working closely with marketing and communications.
• Monitor and analyse ticketing transactional sales data to identify any potential suspicious activity related to ticket fraud and unauthorised sales on third party resale sites.

What are we looking for?

Essential

• Proven experience and knowledge of ticketing venue sales systems within a sports or venue environment in a ‘ticketing’ based role.
• Competent in working with complex systems and processes to improve ways of working.
• Excellent communication skills both written and verbal.
• Ability to work collaboratively as part of a team and with other internal departments.
• Ability to problem solve effectively, demonstrate resilience when faced with challenges.
• Computer literature, must be a competent and highly proficient user:
• Microsoft Office, especially Microsoft Excel
• Intermediate HTML skills
• Good understanding of how the ticketing system integrates into the access control system
• The ability to be able to analyse all system processes within ticketing and hospitality to improve maximum efficiency.

Desirable

Previous experience working with the following software / companies:

• SeatGeek / SRO / Unify
• Skidata / Handshake / Sweb
• Interest in football / sports industry