UK Cloud Operations Intermediate Engineer at Vodafone

What you’ll do

Administer and support Vodafone’s Core Cloud critical applications, focusing on troubleshooting, fault handling, and implementing corrective actions. Collaborate with 3rd party vendors to resolve issues within expected timeframes. Perform daily monitoring and health checks, implement automated incident detection, and optimize system monitoring.

• Participate in new projects by providing input, implementing improvements, and verifying configuration changes and work instructions.
• Interact with customer technical staff, NOC engineers, operations managers, and Service Delivery teams.
• Collaborate with network/service designers to define orchestration application requirements.
• Design and implement automation tools to streamline processes and enhance integration.
• Apply workflow management and service model definition, leveraging TMF and IETF standards for L2/IP VPN services.
• Work with suppliers, architects, and designers to align orchestration solutions with Vodafone OSS architecture.
• Monitor system performance, troubleshoot issues, and ensure high availability and reliability.
• Maintain comprehensive documentation of orchestration processes, workflows, and configurations.
• Continuously improve orchestration solutions by staying updated on industry best practices and emerging technologies.
• Support Network Function Virtualised Infrastructure, including both service and hardware elements (specializing in VMware, HPE, Dell, Ericsson CNIS).
• Maintain domain infrastructure lifecycle for service availability and performance through proactive assurance.
• Restore infrastructure to normal service efficiently and safely.
• Assist with new service introductions and infrastructure changes.
• Provide customer-focused, professional service at all times.
• Work primarily on business-as-usual tasks under strict SLAs.
• Participate in a 24/7 on-call rotation, supporting the core network year-round and providing technical leadership during fault situations.
• Manage and support mixed environments (VMware vSphere, Tanzu, NSX).
• Demonstrate strong knowledge of storage, SAN, networking, and cloud infrastructure (including L2/L3 routing protocols).
• Perform troubleshooting, incident management, and error handling for cloud platforms.
• Coordinate change management, fault management, and service request processes with design/delivery teams.
• Discuss platform evolution with vendors and design teams.
• Implement security policies and remediate vulnerabilities according to best practices and company procedures.
• Conduct periodic monitoring, performance tuning, capacity planning, and trend analysis.
• Maintain operational readiness and disaster recovery, attending DR tests and updating policies as needed.
• Build relationships with stakeholders and foster team collaboration.
• Organize and manage tasks efficiently to meet deadlines.
• Be a member of the 24x7x365 on-call rotation.

Who you are

• 5+ years experience working in a large, enterprise environment working with problem solving, troubleshooting and analysis processes.
• Good knowledge of Mobile Networks.
• Knowledge of Cloud, CAAS/IAAS technologies.
• Working experience on VMware and Ericsson CNIS.
• Working knowledge of Storage, SAN, Network IP and layer 2.
• Good knowledge of automation solution ( Ansible, Git, Python).

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.