Vacation Experience Coach at Sweet Carolina Travels

Overview
We are looking for a detail-oriented, service-driven Vacation Experience Coach who loves planning memorable getaways and providing exceptional client care. This role guides clients through the full planning process, from inspiration to booking to post-trip support. If you enjoy helping others create unforgettable experiences and want the flexibility to work from anywhere, this is a strong fit.

Key Responsibilities

• Consult with clients to understand their vacation goals, preferences, and budget.
• Research destinations, resorts, cruises, tours, and experiences that match client needs.
• Build custom itineraries that maximize value, comfort, and enjoyment.
• Manage bookings, confirmations, payments, and schedule changes through approved systems.
• Maintain accurate client records and follow established workflows.
• Provide timely updates, reminders, and support before, during, and after travel.
• Stay current on supplier trainings, promotions, and destination updates.
• Deliver a high-touch, concierge-level service that elevates the client experience.
• Participate in team trainings, coaching sessions, and optional professional development.

Requirements

• Strong communication skills and a passion for helping people.
• Basic computer proficiency: email, spreadsheets, online portals, and social platforms.
• Comfortable learning new software and booking systems.
• Excellent organization, attention to detail, and follow-through.
• Ability to work independently and manage your own schedule.
• A customer-focused mindset and problem-solving attitude.
• Willingness to complete supplier certifications and ongoing training.

What You Gain

• Remote-first flexibility so you can work from any location.
• Access to industry trainings, tools, and preferred supplier partners.
• Opportunities to grow your portfolio through high-value bookings.
• A supportive team environment with mentorship and ongoing development.
• The ability to build a rewarding business centered on unforgettable client experiences.