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  • Posted: Feb 23, 2026
    Deadline: Not specified
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  • Newcastle University is a Russell Group university in the North East of England with a thriving international community of some 27,750 students from over 130 countries worldwide. As a member of the Russell Group of research intensive universities we have a world-class reputation for research excellence in the fields of medicine, science and engineering, s...
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    Senior Information Systems & Data Manager

    The Person

    Knowledge, Skills and Experience 

    • Substantial experience of leading, managing and working in teams, with excellent teamwork skills
    • Experience in change management and process improvement
    • Able to work independently, and to make decisions on complex matters
    • Proven leadership skills in a multi-stakeholder environment
    • Substantial relevant data management experience relating to interventional clinical trials
    • Substantial recent experience of the requirements, design, development and build of databases related to clinical research including off the shelf CDMS tools (e.g. Ennov, Medidata, MACRO, Red Pill, RedCAP)
    • Advanced and recent working knowledge in systems, and software that support data collection, storage, analysis, and reporting, along with strong skills in effective use of Microsoft office tools including Excel and Word
    • Very good working knowledge of one or more statistics packages (e.g. STATA, SAS, SPSS, R, Minitab)
    • Substantial experience of clinical data management across the full trial lifecycle, and oversight of all data management activities, including development of documentation, query management, programming, data validation and liaison with trial and study teams including production of reports
    • Substantial experience of developing and documenting new data management processes, polices, and SOPs
    • Experience in line managing, supervising, mentoring/coaching, and managing performance of staff
    • Thorough understanding of information governance, the requirements for hosting NHS Digital data, and the regulatory framework for data protection and management including GDPR
    • Demonstrable knowledge of the regulatory framework for clinical trials (Good Clinical Practice, EU Clinical Trials Directive)
    • A proactive approach with excellent organisational skills, and the ability to prioritise workload effectively whilst working across multiple projects and teams concurrently
    • Broad understanding of clinical trials methodology
    • Proven analytical and problem-solving skills
    • Effective project management skills, ideally for Data Management or clinical research

    Desirable

    • Experience of working in a University, Pharmaceutical Industry, or NHS environment
    • An understanding of data collection in an NHS research environment
    • Experience of managing data management staff

    Attributes and Behaviour

    • Excellent communication and interpersonal skills, with the ability to communicate and work effectively with staff at all levels
    • Ability to motivate, negotiate and influence both individuals and teams
    • Ability to handle sensitive and confidential issues and manage conflict effectively
    • High degree of initiative, responsibility and self-motivation and a professional and proactive approach to problem solving
    • Ability to define priorities and work flexibly and effectively under pressure to meet demanding (and sometimes conflicting) deadlines
    • Willingness to learn new skills and procedures
    • High levels of resilience
    • Flexible team player willing to do what it takes to get the job done; adaptable and enjoys a challenge
    • Excellent attention to detail
    • Flexible approach to working
    • Willingness to travel

    Qualifications

    • Degree in a relevant subject (a degree in a scientific, mathematical or statistical field is considered relevant) or equivalent significant professional experience

    go to method of application »

    Customer Services Team Leader

    The Person (Essential)

    Knowledge, Skills and Experience

    • Previous experience of providing a professional service in a busy face to face customer services environment
    • Experience of supervising / managing people, preferably within a customer focussed business
    • Excellent interpersonal and communication skills, both orally and in writing
    • Experience of working to policies, processes and procedures
    • Strong IT skills, including Microsoft Office, and experience of using a range of web based software
    • High levels of numeracy and accuracy

    Attributes and Behaviour

    • Able to work effectively as a member of the team and to develop effective working relationships with colleagues and external contacts
    • Prioritises tasks in a clear and accomplished manner to ensure optimal service needs
    • Excellent planning and organisational skills
    • Influencing, persuasion and negotiation skills
    • Accepts the reality and requirements of change as part of achieving organisational goals, including flexibility in working hours and patterns to meet business needs
    • Has a continual improvement mindset, working towards optimising service and changing demands
    • A strong creative and problem-solving ability to overcome obstacles or challenges you may face

    Qualifications

    • Educated to a minimum of 5 GCSE grade A-C Grade 4 and above (including Mathematics and English) or equivalent standard by experience
    • NVQ Level 2 in Customer Services (Desirable)

    Method of Application

    Use the link(s) below to apply on company website.

     

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