As the world’s largest contract logistics specialist, we create competitive advantage for customers through customized logistics solutions based on globally standardized warehousing, transportation and integrated services components. We bring sector expertise, global scale and local knowledge to design and manage supply chains from raw materials and manufa...
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About the Role
As a key member of the HR function, you will act as a trusted partner to senior leaders- balancing challenge, coaching, and support to enhance people performance and contribute to strategic business outcomes. You will work across a broad HR portfolio, supporting up to five senior leaders and approximately 800 employees within our Operations function.
Key Responsibilities
Employee Relations
- Provide expert guidance on complex people issues
- Manage and interpret ER case data to identify trends
- Deliver ER and employment law training
- Partner with internal and external legal advisors
- Build strong relationships with Employee Representatives
Talent, Development & Succession
- Lead and support key performance and talent processes
- Partner with Resourcing to attract diverse and high‑quality talent
- Coach and mentor individuals to support capability growth
- Facilitate development sessions and training interventions
Organisation Development & Change
- Deliver people‑focused improvements aligned to business strategy
- Support organisational change programmes, including restructures, relocations, and TUPE
- Identify skill gaps and develop capability‑building solutions
- Lead and support HR and cross‑functional projects
People Data & Digitalisation
- Champion digital HR tools and ways of working
- Analyse people data and provide insight-driven recommendations
- Produce KPI reporting to support business decision‑making
Wellbeing, Health & Safety
- Advocate for and promote our Safety-First culture
- Manage long‑term sickness and wellbeing cases
- Collaborate with healthcare partners and Mental Health First Aiders
Employee Engagement & Experience
- Lead EOS and GPTW planning, action tracking, and follow-up
- Support recognition programmes and engagement initiatives
- Provide insights and feedback to senior leaders
Compensation & Benefits
- Support annual salary review and bonus processes
- Provide guidance on compensation and benefits policies
Stakeholder Management
- Build strong and credible relationships with senior leaders
- Provide coaching and challenge to enhance leadership capability
- Collaborate effectively with HR Centres of Expertise and DHL Group colleagues
Candidate Profile
Experience
- 6–8+ years in HR or a people-focused leadership role
- HR Business Partnering experience (desirable)
- Experience in a corporate environment (desirable)
Qualifications
- Bachelor’s degree or CIPD Level 5 (essential)
- CIPD Level 7 or master’s degree (desirable)
Skills & Attributes
- Strong influencing and communication skills
- In-depth knowledge of employee relations and employment law
- Resilient, confident, and effective in complex environments
- Continuous improvement mindset
- Full UK driving licence
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A TYPICAL DAY MAY INVOLVE
- Manual Handling of Customer Products
- Delivering to designated customer delivery points
- Timely and efficient completion of deliveries and transportation
- To undergo regular training and driving assessments
- To work in a safe manner
THIS ROLE WOULD SUIT PEOPLE WHO
- Valid Driving License C+E
- Driver CPC certification
- Previous experience of Class one delivery driving, minimum of one year
- Flexibility to work shift patterns
- Shift working any 5 days out of any 7, including weekends
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A TYPICAL DAY MAY INVOLVE
- Leading a group of prisoners in a warehouse environment, whilst also being hands on with picking and packing
- Reconciling stock levels within the warehouse operation (based on-site at the prison)
- Managing the delivery of accurate and timely dispatch of orders to the inmates
- Ensuring operational targets are met and exceeded
THIS ROLE WOULD SUIT PEOPLE WHO
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- Current three years of UK address history (mandatory for enhanced security clearance)
- The ability to work in a prison environment, alongside inmates
- A good understanding of warehouse processes, desirable
- Good communication skills across all levels
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WHAT DOES THE ROLE ENTAIL?
As part of your normal duties, whilst maintaining excellent health and safety practices, you will
- Work pattern - Sunday to Thursday
- Start time - 17:00-19:00
- Trunk from Stoke to Hull, local delivery to Melton, run back to Hull and back to Stoke - 11/12 hour shift
- Trunking of timber products - experience of strapping load required
- Single deck, curtain sided trailers
- Drive in a safe and efficient manner in line with Drivers' Hours and Working Time Directive regulations
WHAT DO WE NEED FROM YOU?
As part of your normal duties, whilst maintaining excellent health and safety practices, you will:
- You will hold a valid HGV Class 1 Driving Licence (C+E), Driver CPC Qualification and Digital Tachograph Card
- Candidates MUST have a minimum of 6 months commercial LGV C+E experience
- Candidates MUST have experience of strapping loads - in this case timber products
- Candidates MUST live locally to Stoke ST1 5PG
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Job Purpose:
The Aviation Insurance Manager oversees the DHL Cargo Airline Pool Aviation Insurance, reporting to the VP, Global Head of Aviation & Aerospace. You will evaluate aviation risks from DHL’s operations and provide insurance solutions aligned with the Group’s strategy.
You’ll ensure efficient, compliant management of aviation insurance services, develop clear risk management policies, and support local entities and member airlines in identifying and managing exposures. Acting as a trusted advisor, you will guide on aviation insurance matters, support contract risk management, liaise with airlines, and help shape the global aviation insurance strategy.
Key Responsibilities:
- Maintain Expertise: Keep up-to-date knowledge of DHL’s operations, organizational structure, aviation risks, and IRM strategies, including risk financing for event-based exposures.
- Collaborate with Stakeholders: Work closely with member airlines, the global aviation function and brokers to understand changes in risk profile and ensure risks are properly addressed in the coverage provided.
- Program Development: Support maintenance, development, and optimization of global aviation insurance programs, including renewals, financial reporting, and process improvements.
- Contracts Review: Ensure risk assumptions align with market practice and DHL strategy; negotiate adjustments with airline partners, service providers when needed.
- Claims: Manage claims processing ensuring timely incident reporting, coordination with loss adjusters, and timely payment flows. Assess claims trends, use loss data and engagement with the business to identify challenges and opportunities for the aviation insurance program to respond appropriately to changes in the risk profile.
- Regulatory Knowledge: Maintain detailed understanding of transport/logistics terms, aviation regulations, and insurance requirements to ensure that the policy remains compliant with changing local regulations.
- Trusted Advisor: Serve as the first point of contact for aviation insurance advice, supporting contract risk management and pricing decisions.
- Global Support: Contribute to the global IRM team on broader projects and ad-hoc initiatives beyond aviation insurance.
Your Profile:
- Education & Qualifications: University degree and/or professional insurance qualification (ACII, FCII, CPCU, CEBS, IEBA, or equivalent).
- Experience: 10–15 years in insurance within a global insurer, broker, or in-house risk function, with a proven track record in cross-border program delivery. If you have fewer years of experience but believe your skills and expertise make you a strong match, we encourage you to apply — we value potential as much as proven track records.
- Aviation Expertise: Strong background in account management, servicing, placement, and negotiation of aviation insurance coverages, including international law.
- Industry Knowledge: Experience in logistics and/or global supply chain is a plus.
- Communication Skills: Excellent written and spoken English; additional languages preferred. Ability to explain technical insurance content to non-technical audiences.
- Analytical & Project Skills: Strong data analysis, project management, and time/workload management abilities.
- Digital Skills:Proficiency in Microsoft 365; Power BI or process automation experience is an advantage.
- Soft Skills:You combine strong business judgment with the ability to work independently and under time pressure. Skilled at managing multiple complex issues at once, you are also a true team player with a “no job too big or too small” mindset.
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A TYPICAL DAY MAY INVOLVE
- Delivery and pick up of demountable boxes (wagon & drag( to outbases within the network
- Driving in a safe and efficient manner in line with Drivers' Hours and Working Time Directive regulations
- Complying with our health and safety standards at all times, ensuring adherence to The Highway Code, road safety rules and vehicle regulations
- Regular completion of vehicle checks
THIS ROLE WOULD SUIT PEOPLE WHO
- Hold a valid HGV Class 1 (C+E), Driver CPC Qualification and Digital Tachograph Card
- Ideally have 12 months recent Class 1 driving experience
- Previous experience with wagon & drag would be beneficial
Method of Application
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