Latest Vacancies at Info Resume Edge

• We are looking for an experienced and motivated Customer Success Lead to join our team. The ideal candidate will be responsible for ensuring customer satisfaction, building long-term client relationships, and driving retention and growth. This role requires a proactive individual who can understand customer needs, provide solutions, and lead a team to deliver exceptional client experiences.

Key Responsibilities:

• Lead the customer success team to ensure clients receive maximum value from our services.
• Develop and implement customer success strategies focused on retention, satisfaction, and upselling opportunities.
• Build strong relationships with clients by understanding their business needs and providing tailored solutions.
• Act as the primary point of contact for escalations and complex client queries.
• Monitor customer health scores, usage data, and feedback to anticipate risks and opportunities.
• Drive client onboarding, training, and ongoing support to ensure smooth adoption of services.
• Collaborate with sales, product, and marketing teams to align customer success strategies with business goals.
• Regularly track and report on key performance metrics, including churn rate, NPS, and account growth.
• Mentor, coach, and develop the customer success team to ensure high performance and professional growth.

Requirements:

• Bachelors degree in Business Administration, Marketing, Communication, or a related field (Masters preferred).
• Proven experience (35+ years) in Customer Success, Account Management, or Client Relationship Management (preferably in a leadership role).
• Strong leadership, problem-solving, and team management skills.
• Excellent communication and interpersonal skills with the ability to build trust with clients.
• Strong analytical skills with experience using CRM tools (HubSpot, Salesforce, Zoho, etc.).
• Ability to handle high-pressure situations and manage escalations effectively.
• A customer-first mindset with a passion for delivering outstanding service.

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• Over 12 years of proven marketing leadership across SaaS, FinTech, and RegTech, with a track record of driving growth and global market penetration.
• Specialized expertise in B2B demand generation, brand strategy, and integrated marketing communications, delivering measurable impact on revenue and market share.
• Demonstrated success in scaling marketing organizations internationally, building functions that support both hypergrowth startups and established enterprises.
• Deep understanding of compliance, identity verification (IDV), AML, KYC, KYB, and regulatory workflows, with the ability to translate complex requirements into marketable value propositions.
• Adept at developing and executing global go-to-market strategies in close alignment with Sales and Product leadership.
• Recognized for building and leading high-performing marketing teams, fostering innovation, accountability, and cross-functional collaboration.
• Experienced in driving thought leadership and market education to position organizations as trusted authorities in compliance and fraud prevention.
• Oversight of digital marketing, demand generation programs, events, and public relations, ensuring consistent global brand presence and engagement.
• Strong focus on data-driven decision-making, with expertise in measuring marketing ROI, optimizing performance, and accelerating sustainable growth.