Vacancies at The University of Sheffield

Overview

IT Services at the University of Sheffield provide a full range of complex IT and technology-enabled services that support education, research, workplace, corporate services and infrastructure enablers to all our staff and students. This large and highly innovative department is undergoing a significant amount of change as it establishes itself as a key enterprise IT partner that works across the University, with stakeholders and key partners to deliver enterprise-wide products and services in line with strategic aims.

To meet University strategic aims and to provide excellent service to our customers, a product-led strategic framework has been developed to allow the IT team to iteratively co-design, develop and deliver new and existing products for our customers.

The Business Support Team Lead works within Service & Delivery, reporting directly to the Business Operations Manager, to coordinate and deliver operational aspects of the department's administrative function.

Working under the guidance of the Business Operations Manager, you will coordinate and supervise a team of administrators to support day-to-day business operations in IT Services. You are responsible for coordinating business processes, reports, finance administration, procurement support, HR coordination, recruitment activities, and executive support functions. You will manage the operational delivery of services and support the implementation of procedures and policies, providing advice and guidance to colleagues and customers in consultation with senior management.

Main duties and responsibilities

• Coordinate and supervise a team of administrative staff responsible for supporting the department's business processes, reports, finance, procurement, building matters, offboarding, onboarding and recruitment activity, and university Switchboard.
• Support the Business Operations Manager in developing operational plan to give direction to the team and service and to support the department’s activities, ensuring optimum resource levels are maintained, procedures followed, and objectives are met.
• Performance management of direct reports, including engagement with the Staff Review and Development Scheme (SRDS).
• Guide and coach staff to identify their training needs and professional development and execution of the training plan for the Business Support service.
• Coordinate transactional finance processes for the department, including processing orders and invoices under established procedures, exercising controls on departmental spend in consultation with senior management, and supporting financial year-end compliance.
• Responsible for the department’s recruitment activity and related tasks i.e. onboarding, offboarding, producing the quarterly recruitment activity report, updating the department's organisational chart and organisational units, and other related activity as required.
• Support the Business Support Manager with the department’s HR activities, including SRDS, Reward Panels, and staff training and development co-ordination.
• Manage the day-to-day operations of the university Switchboard service, providing appropriate resource, training and direction to ensure a high-quality customer experience.
• Oversee the telephony, mobile device and domains charges, invoices and payments ensuring charges are applied and monies received as appropriate under financial regulations
• Coordinate the management of department buildings ensuring facilities are maintained and in a good state of repair. Liaise with contractors, EFM, Security Services and other professional services to ensure department needs are met escalating complex facilities issues as appropriate.
• Coordinate the department's annual events and activities under the guidance of senior management.
• Escalate complex operational, strategic, or policy matters to the Business Operations Manager for resolution.
• Carry out other duties, commensurate with the grade and remit of the post

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Overview

In this role, you'll collaborate with the Head of Product and other members of the Product and Delivery communities, as well as wider university stakeholders, to own, develop, and deliver impactful Product Roadmaps. You'll define user journeys and develop appropriate roadmaps to meet stakeholder needs.

You will develop a comprehensive and deep understanding of the needs of your users and maintain a strategic view of the market of products and services that could be used to improve user experiences and outcomes.

Our ideal candidate has extensive experience in large-scale product-led design and development with a deep understanding of design standards, service design, and user experience. You should have a proven track record of product delivery and the ability to build relationships with diverse stakeholders across the University and beyond.

Main duties and responsibilities

• Develop and communicate a clear product vision, maintaining strategic roadmaps for a specific product area, aligned to the University’s strategic objectives
• Through a process of opportunity mapping ensure a curated backlog of outcomes exists ready for prioritisation by appropriate governance groups
• Provide information, advice and support for stakeholders to allow them to make prioritisation decisions between and across products.
• Champion user experience, accessibility, and inclusivity, translating user needs and defined business requirements into product features and initiatives
• Form and facilitate cross-functional product discovery and design teams, ensuring representation by all relevant stakeholders, to achieve a balance of business, change management and technical interests, anchoring the teams to the expected outcomes related to university strategy.
• Collaborate closely with architecture and  technical teams to understand technical possibilities and constraints, through the design, build, test and release of products, ensuring product quality and technical excellence throughout.
• Help to create and support a delivery environment that can work and deliver at pace, with the emphasis on early release of value and continuous improvement.
• Build and nurture strong relationships between the Product team and University stakeholders to ensure products meet operational and strategic needs, communicating product decisions and progress to all teams at all levels.
• Retain ownership through the product life cycle, prioritising backlog items to maximise value delivery based on data-evidenced decisions.
• Research market trends and competitive landscapes, analyse product metrics and identify opportunities for innovation whilst balancing short-term delivery with long-term product value to the university.
• Contribute to the ongoing development of the product management profession within the university through communities of practice; provide coaching, mentoring and line management support as required.
• Engage in relevant sector product management communities to further enhance knowledge and team capability.
• Carry out other duties, commensurate with the grade and remit of the post