Amazon Account Manager - London at AMZ Advisers

About the Role:

• We’re seeking a driven and self-motivated problem solver with exceptionally strong communication skills and the ability to build long-lasting client relationships. We offer a fast-paced, challenging, and creative environment where you will be provided the opportunity to sharpen your analytical, communication, and strategic development skills. You will be offered resources and growth opportunities to learn more about online marketing to enhance your professional career.
• The ideal candidate is an independent thinker and will be able to manage multiple Amazon Seller and Vendor Central accounts as well as a team of Junior Account Managers, and Apprentices/ Interns. As a Senior Account Manager, you will provide guidance, mentorship, and strategic oversight for other Account Managers in your pod by contributing to the development of training programs, while ensuring the success of your pod’s client portfolio. You will embrace the challenge of managing your own client portfolio, leading your team, and strategic planning.

What You’ll Do:

General Responsibilities

• Maintain a portfolio that will gradually grow to 10 clients and aim to hold a high retention rate.
• Build long-lasting client relationships by clearly and concisely managing expectations.
• Build and track KPIs for all accounts under personal client portfolio management.
• Bi-weekly strategy calls with clients to communicate results and upcoming strategies.
• Proactively brainstorm and implement strategies to grow client accounts on Amazon and manage client expectations.
• Reporting and strategizing account progress and action items.
• Plan and implement or delegate promotional plans and strategies.
• Delegate the resolution of client account issues through troubleshooting and opening cases with Seller Support .
• Work within software platforms such as Zonguru.
• Work with other departments to accomplish overall, high level goals.
• Attend Account Management meetings and or training sessions on a weekly or bi-weekly basis.
• Participate in daily stand-up meetings that provide an opportunity for you to bring any problems or ‘blockers’ quickly through management so they can be resolved in a timely manner to keep your tasks on track

Team Assignment

• Assign team members to clients based on skills, expertise, and client portfolios.
• Ensure a balanced mix of experience levels for each team member to facilitate knowledge and sharing.

Training & Onboarding

• Develop a comprehensive training program for Junior Account Managers.
• Focus on industry knowledge, account management best practices, and company specific processes.
• Mentor and guide junior team members in collaboration with Strategists.

Integrate Strategists

• Conduct client account audits and develop tailed client strategies.
• Collaborate with the team to implement effective strategies.

Pod Collaboration

• Foster regular collaboration within pods through team meetings, brainstorming sessions, and strategy discussions.
• Facilitate communication and document sharing to strengthen teamwork.

Check-ins & Accountability

• Conduct regular check-ins with teams to assess client progress, address issues, and identify new strategies.
• Determine upsell opportunities and encourage proactive problem solving.

Client Communication & Feedback

• Emphasize proactive and transparent communication with clients.
• Encourage clients to provide feedback on their experience, ensuring satisfaction and continuous improvement.
• Ensure swift conflict resolution.
• Retention Rate - Percentage of retained clients from month to month.
• Blocker/ Conflict Resolution Time - Monitor and decrease the time taken to resolve client issues or blockers.
• Client Communication - Assess the quality and frequency of client interactions for improved satisfactions.
• Strategy Effectiveness - Evaluate the success of client strategies considering feedback and performance metrics.
• Pod Follow Ups - Ensure Senior AM’s conduct regular follow ups to assess client performance.
• Team Member Development - Track the progress and development of junior team members.
• BA in Marketing, Business Development, Management, or other related studies.
• 2+ years with client account management.
• 2+ years digital marketing or eCommerce experience.
• 1+ year experience with Amazon Seller and or Vendor Central.
• Ability to build and maintain client relations.
• Active listening and the ability to understand client needs.
• Proactive, go-getter mindset who functions well within a team setting but can work independently.
• Strong ability to think outside the box, willingness to test new ideas, and develop and implement growth strategies.
• Strong time management skills and the ability to multitask.
• Ability and desire to learn new skills.

Technologies We Use:

• G-Suite: Gmail, Google Drive, Google Meets, Google Docs, Sheets, and Slides
• Microsoft: Word, Excel, and PowerPoint
• ClickUp
• LastPass
• Slack
• Zonguru
• Zoom

Direct Reports

• Director of Account Management

Perks & Benefits:

• 12 Days of paid vacation per year & 5 sick days paid per year
• Day off on your birthday
• Summer Time (short Fridays in August)
• Winter break (1 week in December)
• All positions are 100% remote
• Global Team: working with talent from more than 14 countries around the world.

Structure:
Full Time Position
Remote