Area Service Manager at KONE

We’re looking for a driven and people-focused Area Service Manager to lead our service operations. In this role, you’ll manage a team of Service Engineers, ensure outstanding customer satisfaction, and deliver high-quality maintenance performance across your area.

Key Responsibilities

• Lead, coach and support a team of Service Engineers
• Build strong relationships with customers and key partners
• Drive service quality, safety and operational performance
• Oversee route planning, resource allocation and job prioritisation
• Manage financial performance, KPIs and customer contracts

What We’re Looking For

• Strong leadership and people-management skills
• Excellent communication and relationship-building
• Background in service operations (lifts/escalators ideal)
• Customer-focused, organised and results-driven

We offer a range of fantastic benefits including:

Benefits:

• Competitive salary (dependent on experience).
• Clear career progression pathways.
• Extensive training opportunities through our dedicated learning platform.
• 25 days holiday (plus bank holidays).
• Company pension scheme.
• Life Assurance and Employee Assistance Programme.
• Personal Development Incentive (PDI).
• Cycle to work scheme and other employee perks.