Assistant Head Concierge, Pre-Opening at Marriott International

The Opportunity

We are seeking a polished and service-driven Assistant Head Concierge to join our opening team at The St. Regis London. This role is central to delivering the hallmark of St. Regis hospitality - personalized, anticipatory service that transforms each guest’s stay into an unforgettable experience.

You will respond to guest requests for special arrangements, provide insider recommendations, and ensure seamless communication across departments. With a focus on refinement and attentiveness, you will embody the St. Regis tradition of excellence and serve as a trusted guide for our guests.

Key Responsibilities

• Serve as a departmental role model and mentor, ensuring compliance with company standards, policies, and external regulations
• Report accidents, injuries, and unsafe work conditions; complete required safety training and certifications
• Follow all company policies and procedures; maintain professional uniform and appearance; protect company assets and confidentiality
• Welcome and acknowledge all guests according to brand standards; anticipate and address service needs; assist individuals with disabilities; thank guests with genuine appreciation
• Communicate clearly and professionally, including proper telephone etiquette
• Develop and maintain positive working relationships; support team goals; listen and respond appropriately to employee concerns
• Comply with quality assurance expectations and operational standards

What We’re Looking For

We are searching for a professional who thrives on creating memorable guest experiences. The ideal candidate will bring warmth, attentiveness, and a passion for luxury hospitality.

You should have:

• Minimum 4 year of work experience 
• Strong communication and interpersonal skills
• A commitment to professionalism and guest satisfaction