Vacancies at Marriott International

The Opportunity

We are seeking a polished and service-driven Assistant Head Concierge to join our opening team at The St. Regis London. This role is central to delivering the hallmark of St. Regis hospitality - personalized, anticipatory service that transforms each guest’s stay into an unforgettable experience.

You will respond to guest requests for special arrangements, provide insider recommendations, and ensure seamless communication across departments. With a focus on refinement and attentiveness, you will embody the St. Regis tradition of excellence and serve as a trusted guide for our guests.

Key Responsibilities

• Serve as a departmental role model and mentor, ensuring compliance with company standards, policies, and external regulations
• Report accidents, injuries, and unsafe work conditions; complete required safety training and certifications
• Follow all company policies and procedures; maintain professional uniform and appearance; protect company assets and confidentiality
• Welcome and acknowledge all guests according to brand standards; anticipate and address service needs; assist individuals with disabilities; thank guests with genuine appreciation
• Communicate clearly and professionally, including proper telephone etiquette
• Develop and maintain positive working relationships; support team goals; listen and respond appropriately to employee concerns
• Comply with quality assurance expectations and operational standards

What We’re Looking For

We are searching for a professional who thrives on creating memorable guest experiences. The ideal candidate will bring warmth, attentiveness, and a passion for luxury hospitality.

You should have:

• Minimum 4 year of work experience 
• Strong communication and interpersonal skills
• A commitment to professionalism and guest satisfaction

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The Opportunity

We are seeking an inspiring Spa Manager to oversee and elevate the wellness experience at The St. Regis London. This is a leadership opportunity to shape a sanctuary of relaxation and rejuvenation in one of London’s most iconic settings.

You will manage the activities of employees delivering spa services. Your focus will be on ensuring guest and employee satisfaction while achieving financial and operational goals, all within the refined standards of the St. Regis brand.

Key Responsibilities

• Lead daily spa operations, ensuring smooth service across all areas
• Ensure staff have the proper supplies, equipment, and uniforms
• Manage inventories and budgets, maintaining financial discipline
• Uphold cleanliness and presentation standards across spa facilities
• Understand and manage the impact of spa operations on property financial goals
• Deliver exceptional guest experiences, setting a positive example for service excellence
• Interact with guests to gather feedback and resolve concerns
• Empower employees to provide anticipatory, personalized service
• Emphasize guest satisfaction and continuous improvement in team meetings
• Solicit employee feedback and foster open communication
• Observe service behaviors and provide coaching and recognition
• Support orientation and ongoing training programs for spa associates
• Ensure property policies are administered fairly and consistently
• Celebrate team successes and recognize contributions publicly

What We’re Looking For

We are searching for a leader with a passion for wellness and luxury hospitality. The ideal candidate will bring operational expertise, interpersonal finesse, and the ability to inspire a team to deliver extraordinary guest experiences.

You should have:

• Minimum 3 years of experience in spa management
• Strong leadership and organizational skills
• A commitment to guest satisfaction and team development