Barista at Nestlé

Position Summary

We are proud of the Nespresso Boutique experience that we already deliver to you, and now delighted to launch The Nespresso Bar to offer a memorable experience in a different coffee moment.

We are looking for a passionate and creative Barista to join our team. As a Barista, you will be responsible for delivering a fast, efficient and informed customer experience at every opportunity, remaining calm under pressure to ensure every customer receives a consistent elevated Nespresso Bar experience. Using the ability to communicate and excite with storytelling, the Barista delights in bringing to life the Nespresso brand in this fast-paced environment.

A little bit about us

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into one of the world’s most trusted brands. Our growth comes from our commitment to research and development to pioneer and be the reference in the portioned coffee sector; providing the very highest quality coffees that can be enjoyed in the comfort of consumers' own homes and out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful, and sustainable approach to how we produce and market our premium coffee capsules and machines.  

From sourcing through to recycling, sustainability is at the core of Nespresso’s business. Nespresso sources over 93% of its coffee through its AAA Sustainable Quality™ Program, with almost half also certified with Rainforest Alliance or Fairtrade. Nespresso capsules are created from aluminum, an infinitely recyclable material that is recirculated into the aluminum supply chain.  

With corporate headquarters in Vevey, Switzerland, Nespresso is present in over 81 countries and counts over 13,000 employees worldwide. Nespresso UK&ROI – a certified B Corp™ – operates 32 boutiques, as well as an e-Commerce platform, delivering barista-level coffee experiences of the highest quality to both at-home and professional customers across the United Kingdom and the Republic of Ireland.   To learn more visit www.nespresso.com. 

A day in the life of The Barista…

The Barista is required to efficiently help the customer identify and select their perfect coffee from The Nespresso Bar menu - advising and informing to ensure the customer has a perfect Nespresso experience. Whilst the customer interaction is brief, the Barista delights in delivering a Nespresso customer experience - imparting knowledge around coffee blends, recipes, sustainability credentials or activities in the local neighbourhood. Other duties involved in this role include:

• Contributing to the commercial measures (KPIs) of The Nespresso Bar including upselling and cross-selling.
• Delivering exceptional customer service, constantly surpassing our customers’ expectations
• Providing a customer experience that showcases a passion about coffee and Nespresso product knowledge.
• Carrying out routine cleaning and basic maintenance on all equipment as appropriate.
• Ensuring all Health & Safety controls are in place and maintained.
• Ensures that The Nespresso Bar remains compliant by the prompt escalation of any issues to the leadership team.

What will make you successful?

To be successful in this role, whilst experience in coffee and a customer facing environment is beneficial, the passion for elevating a customer’s experience when they enter The Nespresso Coffee Bar is what is key for this role. Other elements include:

• Being a people-person, taking pride in giving amazing service experiences.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Natural curiosity of their surroundings to help inform customers of events and cultural activities in the neighbourhood.
• Ability to work under pressure without compromising the service level.
• Proven track record of delivering results in a target-based environment.
• Experience in working effectively individually and as part of a team.
• Ability to work flexible hours, including weekends and holidays.