Conference & Events Operations Supervisor at Fairmont Hotels & Resorts

A little more about what you will be doing: 

• Ensure private dining rooms are prepared promptly and to the highest standard, in line with the Banquet Event Order (BEO) or specific client requirements.
• Oversee the availability and readiness of china, glassware, and other inventory to support seamless service and meet business demands.
• Guarantee that all equipment is cleaned, maintained, and stored correctly for efficient future use.
• Manage the timely breakdown and reset of private dining spaces after each event, ensuring readiness for the next day’s operations.
• Deliver exceptional service for all catered events, collaborating closely with the kitchen team to exceed guest expectations.
• Manage budget allocation for payroll, cleaning, catering supplies, and replacement of operating equipment.
• Exercise proactive control and monitoring of resources to maximize efficiency and profitability.
• Conduct monthly stock takes of china, glassware, and other operating equipment; prepare and submit purchase orders to the Director of F&B as required.
• Maintain accurate monthly stock records for cleaning products and operating supplies (e.g., foil, coasters, paper goods), coordinating with the Purchasing Clerk to ensure sufficient par levels are met.

Qualifications

What we’re looking for

• Experience in a guest-facing role within luxury hospitality.
• A confident, people-focused leader with excellent communication skills.
• A natural problem-solver who thrives under pressure.
• Someone with an eye for detail and a genuine passion for service.