Customer & Communications Planning Manager at AXA Health

What you’ll be doing:

• Lead the development and delivery of an integrated plan, joining up activities across all teams to maximise business impact.
• Oversee intake and prioritisation of activities across the function, ensuring resources are allocated to the highest-value initiatives.
• Embed consistent ways of working, tools, and processes across the function to drive efficiency, quality, and speed of delivery.
• Implement and manage robust measurement frameworks to track performance, assess impact, and demonstrate value delivered to business lines.
• Use insights and data to make evidence-based recommendations for optimising activities.
• Manage consolidated budget, working with finance and team leads to ensure effective allocation, tracking, and optimisation of resources.
• Lead transformation projects to introduce new capabilities, tools, and processes that improve delivery, measurement, and impact.
• Identify and implement new technologies and workflows that enable the function to operate more effectively.
• Ensure ongoing communication of plans, priorities, and progress to maintain alignment and engagement.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What you’ll bring:

• Proven experience in planning, operations, or programme management in a complex, multi-functional environment.
• Strong understanding of marketing, brand, communications, customer, or sustainability functions.
• Demonstrated ability to join up multiple workstreams, manage budgets, and drive alignment with business priorities.
• Strong stakeholder engagement skills, with a track record of translating business requirements into actionable plans.
• Experience in intake and prioritisation processes, measurement frameworks, and driving efficiencies.
• Ability to lead process change and successfully introduce new tools or technologies.