Customer Development Manager  at HEINEKEN

The Role  

In the Off-Trade channel, success is built on relationships, insight, and precision. As Customer Development Manager, you’ll report into the Customer Controller and take ownership of promotional planning & execution within a Top 4 Grocer. You’ll collaborate closely with the retailer’s commercial, supply chain and in-store teams, and internally with shopper marketing and demand planning teams to maximise returns from our trade plan. 

You’ll need to stay close to the customer and the grocery/convenience market, understand the levers that drive performance, and maintain tight control of pricing and promotions systems. This is a highly collaborative role as part of a small team, where you’ll work to team targets. 

Key Responsibilities:

• Manage pricing and promotions systems and data with accuracy 
• Deliver high-quality sales reporting and commercial insight 
• Be the key contact for our field sales team, prioritising goals for each cycle and visiting stores to monitor compliance and identify areas of opportunity 
• Work with Shopper Marketing to bring brand campaigns to life in-store 
• Own the relationship with this customer's buyer for their convenience estate
• Represent Heineken as a trusted partner. 

About You 
We’re looking for a self-startr with a positive can-do attitude, who thrives on detail, enjoys working with data, and can influence and engage internal & external stakeholders. This could suit someone from a commercial or analytical background looking for an opportunity to build account management skills with a large retailer.  What matters most is your eye for detail, ability to spot opportunities, and your drive to deliver great execution. 

You’ll also bring: 

• Strong commercial awareness 
• Excellent relationship-building and stakeholder management skills 
• Confidence in extracting data to build reports that can drive decision-making and influence others