Customer Service Specialist at Red Bull

All the responsibilities we'll trust you with:

Orders

• Capture order data from Finished Goods customers, processing through SAP from order creation to dispatch.
• Management and resolution of post invoice discrepancies, such as damages and shortages.
• Ensure all orders are dispatched On Time and In Full (OTIF) via 3rd Party Logistics (3PL) provider.
• Identify and implement process efficiencies throughout the order to deliver process.

Manage

• Manage the day to day running of the customer services desk, dealing with all logistical queries in a timely and professional manner.
• Responsibility for specific set of customer accounts, managing their day-to-day order requirements and wider customer relationship.
• Manage communication with internal/external stakeholders, ensuring prompt and effective query resolution.
• Manage out of stocks (OOS) at an order line level.

Partner

• To represent the customer service team within the business through quality customer service and logistical support and knowledge.
• Build effective relationships with key Sales & Finance stakeholders.
• To support the preparation of 3PL reviews through feedback sharing of key customer issues.
• Partner with Finance, Sales & Headquarters stakeholders to deliver Red Bull’s month-end close procedures for the order to cash workstream.

Support

• General administration and support to cover for other team member roles when necessary.
• To support in the streamlining and creation of effective department and business processes.
• Challenging existing ways of working, employing a continuous improvement mindset.
• To complete system health checks on a daily, weekly & monthly basis.

Your areas of knowledge and expertise

that matter most for this role:

• Previous experience in a FMCG Customer Service role, with experience of order capture / placement via SAP.
• 3rd Party Logistics experience: day-to-day operational topics, communication and feedback.
• Service orientated, track record of managing and improving KPI’s.
• Strong analytical skills, with an interest in continuous improvement.
• The ability and confidence to challenge existing ways of working.