Digital Customer Care Coordinator at Aman

We are seeking a highly organized and proactive Digital Customer Care Coordinator, reporting to the Senior E-Commerce Manager to join Aman Essentials. This role sits at the heart of our online operations, combining exceptional customer communication with hands-on e-commerce support. You will be the first point of contact for our customers, delivering a consistently high standard of service across email and other digital channels, while also supporting the day-to-day upkeep of our e-commerce platform.

You will play a key role in ensuring the website remains accurate, up to date, and running smoothly; from inventory and content management to supporting campaigns and launches.

Responsibilities

• Respond promptly and professionally to customer enquiries via email.
• Manage customer orders, returns, exchanges, and general service-related queries.
• Maintain a warm, polished, and brand-appropriate tone of voice across all customer communications.
• Update website product listings, including pricing, stock levels, and product descriptions.
• Review and maintain website content, ensuring accuracy, functionality, and working links.
• Support product launches, campaigns, and promotional activity across the site.
• Working alongside operations to ensure order tracking, reporting, and system updates are correctly in place.
• Monitor customer feedback and flag recurring issues or insights to improve the online experience. Collaborate closely with the wider Digital team to ensure consistent and effective online communication.
• Assist with staff website management and related internal communications.

Requirements

• 2–3 years’ experience in e-commerce, customer service, or a related digital role.
• Excellent written and verbal communication skills with strong attention to detail.
• Highly organised, efficient, and comfortable managing multiple priorities.
• Experience using e-commerce or content management platforms (e.g. Shopify, BigCommerce, Magento).
• Confident using Excel or Google Sheets for tracking and reporting.
• A collaborative team player with a proactive, can-do attitude.