Expert Client Advisor | London at Louis Vuitton

About the job

• As an Expert Client Advisor, you will be an ambassador of the Brand, with a special focus on a product category. ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand, delivering them the best Client experience and conveying your passion for the product. You will be the voice of your category for Clients and the team in the store.
• You will proactively reach out to your Clients in order to achieve individual and team goals as well as develop the business of your category.

Job responsibilities

Be an Exceptional Client Advisor & Technical Expert

• Achieve individual and team objectives and be accountable for the sales results of your category
• Lead by example by consistently remaining the Top Seller in your category
• You will possess and maintain a strong, in-depth, and highly technical expertise of your product category which you will use to drive the category performance
• Welcome every Client and enhance their experience, setting the example of the best Client experience
• Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), supporting team members when they have Clients requiring more detailed information.
• Be a strong style advisor for your Client (e.g. fashion conscious) assess the Client’s style and match with product recommendations
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store
• Develop the highest Brand and product knowledge

Drive Commercial Performance of the Category In-Store

• In store, you will analyse and drive your product category forward, all the while being aware of individual and store targets and KPI’s each month
• Be a partner to the Manager in charge of your category; provide the Head Office with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…)
• Create and implement specific action plans to pro-actively drive the business and maximize product performance, leveraging visual merchandising, clienteling, training, and team animations
• Be the ambassador and role model for your category, demonstrating an active, genuine passion and strong enthusiasm
• Master a deep knowledge of your product category and be able to deal with the most demanding Client situations
• Nurture a thorough knowledge of the competition through monthly competitor shops and remaining informed of industry developments
• Interact with the Visual Merchandiser to make sure your category is well displayed, with a focus on product and company priorities, key sellers, slow movers, etc.

Support & Train the Store Team on the Category

• Be a partner to the Learning Manager to develop selling skills and product knowledge in the store
• You will use your product expertise to communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, trainings).
• By reviewing product performance, you will meet 1:1 with Client Advisors to coach and develop bespoke action plans relating to your category and provide feedback on individual performance to Managers.
• You will observe the team during the selling ceremony and partner with them to introduce your product category and spot high potential clients.

Client Development

• Develop and implement clienteling strategies and action plans for your category.
• Spend time spotting high potential clients on the floor, developing event ideas focusing on your category, reviewing client lists (sleepers, etc) and growing the client base for your specific metier.
• Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients
• Lead by example in the management of your own portfolio of Clients, demonstrating best in class clienteling actions
• Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients