Jobs at Louis Vuitton

About the job

• As an Expert Client Advisor, you will be an ambassador of the Brand, with a special focus on a product category. ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand, delivering them the best Client experience and conveying your passion for the product. You will be the voice of your category for Clients and the team in the store.
• You will proactively reach out to your Clients in order to achieve individual and team goals as well as develop the business of your category.

Job responsibilities

Be an Exceptional Client Advisor & Technical Expert

• Achieve individual and team objectives and be accountable for the sales results of your category
• Lead by example by consistently remaining the Top Seller in your category
• You will possess and maintain a strong, in-depth, and highly technical expertise of your product category which you will use to drive the category performance
• Welcome every Client and enhance their experience, setting the example of the best Client experience
• Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), supporting team members when they have Clients requiring more detailed information.
• Be a strong style advisor for your Client (e.g. fashion conscious) assess the Client’s style and match with product recommendations
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store
• Develop the highest Brand and product knowledge

Drive Commercial Performance of the Category In-Store

• In store, you will analyse and drive your product category forward, all the while being aware of individual and store targets and KPI’s each month
• Be a partner to the Manager in charge of your category; provide the Head Office with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…)
• Create and implement specific action plans to pro-actively drive the business and maximize product performance, leveraging visual merchandising, clienteling, training, and team animations
• Be the ambassador and role model for your category, demonstrating an active, genuine passion and strong enthusiasm
• Master a deep knowledge of your product category and be able to deal with the most demanding Client situations
• Nurture a thorough knowledge of the competition through monthly competitor shops and remaining informed of industry developments
• Interact with the Visual Merchandiser to make sure your category is well displayed, with a focus on product and company priorities, key sellers, slow movers, etc.

Support & Train the Store Team on the Category

• Be a partner to the Learning Manager to develop selling skills and product knowledge in the store
• You will use your product expertise to communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, trainings).
• By reviewing product performance, you will meet 1:1 with Client Advisors to coach and develop bespoke action plans relating to your category and provide feedback on individual performance to Managers.
• You will observe the team during the selling ceremony and partner with them to introduce your product category and spot high potential clients.

Client Development

• Develop and implement clienteling strategies and action plans for your category.
• Spend time spotting high potential clients on the floor, developing event ideas focusing on your category, reviewing client lists (sleepers, etc) and growing the client base for your specific metier.
• Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients
• Lead by example in the management of your own portfolio of Clients, demonstrating best in class clienteling actions
• Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients

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About the job

• Louis Vuitton are currently recruiting for a Senior Stock Controller for our London stores.
• Senior Stock Controller's main responsibility is to ensure coaching is practiced and driving teams to productivity for operational excellence is at forefront of their focus.
• As the professional in charge of Stock you will secure back of house efficiency, in line with the standards of the Brand. You will ensure smooth operations, to enable the store team to maximize the time spent with Clients and deliver the Louis Vuitton Promise
• “Make your career a beautiful journey” with Louis Vuitton

Job responsibilities

DUTIES & RESPONSIBILITIES

Duties and responsibilities are adapted according to local store specificities and can encompass:

Stock Management (depending on store size: some tasks can be part of Client Advisor / Team Manager duties)

• Maintain the stock inventory in a perfect condition ensuring an efficient and logical organization of all stock rooms (product and packaging)
• Manage the delivery operations, preparing and replenishing stock quickly and accurately
• Ensure the right products are available on the sales floor to improve store efficiency and maximize Client experience
• Improve product availability, interacting with Supply Chain and managing My Product Request (MPR) to answer Client needs

Administration (depending on store size: can be part of Client Advisor / Team Manager duties)

• Manage vendor contracts
• Monitor store maintenance

After Sales Services (depending on store size: can be part of Client Advisor / Team Manager duties)

• Approach After Sales Services as a Client relationship opportunity and provide the best Client experience
• Handle Client repair requests, manage the repair process and Client follow-up
• Manage and ensure quality issues are properly dealt with

General duties

• In larger stores: manage and develop your team
• Follow the company’s policies and procedures
• Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store
• According to store: support the Client Advisors in optimizing match to traffic and better adapt operations to Clients needs
• Develop the highest Brand and product knowledge
• Respect Louis Vuitton Brand standards in terms of grooming and behavior

EXPECTED ATTITUDES & SKILLS

• Curiosity
• Empathy
• Agility
• Commercial Mindset

Passion for the brand

• Organized & Attention to Detail
• Sense of Service
• Professional Attitude
• Responsibility & Ownership

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About the job

• As a Senior Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand.
• You will be a role model to the team, and will support your Team Manager in operational duties.
• You will proactively reach out to your Clients in order to achieve individual and team goals.

Job responsibilities

Be an Exceptional Client Advisor, and a Role Model for the Team

• Achieve individual and team objectives, be accountable for sales results and support the team in their sales
• Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories
• Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships
• Develop the highest standards of Brand and product knowledge
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store
• Respect Louis Vuitton Brand standards in terms of grooming and behavior

Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team

• Assist Management in daily operations: floor management, stock operations, and opening / closing duties
• Support the Team / Store Manager in developing the team through mentoring and /or buddy system as well as the integration of new comers
• Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed
• Depending on specific store needs, additional responsibilities could include:
• Stock and store operations, visual merchandising, after-sales

Optional: Champion a Product Category

• Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…)

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Job responsibilities

• Louis Vuitton are seeking Stock Controller to join our London team.
• The ideal candidate will maintain the stock inventory in perfect condition, ensuring an efficient and logical organization of all stock rooms. This diverse role will manage the delivery operations, preparing and replenishing stock quickly and accurately as well as ensuring the right products are available on the sales floor to improve store efficiency and maximize the client experience. The Stock Controller will work closely with Supply Chain.

Profile

• Maintain the stock inventory in a perfect condition ensuring an efficient and logical organization of all stock rooms (product and packaging)
• Manage the delivery operations, preparing and replenishing stock quickly and accurately
• Ensure the right products are available on the sales floor to improve store efficiency and maximize Client experience
• Improve product availability, interacting with Supply Chain and managing My Product Request (MPR) to answer Client needs

Administration

• Monitor store maintenance
• Manage stationery, uniforms, kitchen supplies etc.
• Handle cash management and expenses reimbursement
• Follow Internal Audit guidelines

General duties

• Follow the company’s policies and procedures
• Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store
• Develop the highest Brand and product knowledge
• Respect Louis Vuitton Brand standards in terms of grooming and behavior

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About the job

• Step into a world where beauty meets artistry, luxury, and storytelling. As a Louis Vuitton Beauty Expert, you will be the embodiment of our Maison’s new métier, delivering exceptional service and expert beauty advisory to our esteemed clients. With your deep expertise in makeup and fragrance, you will curate bespoke beauty experiences that seamlessly blend artistry with innovation.

Job responsibilities

What You’ll Do:

• Offer personalized beauty consultations, tailoring recommendations to clients’ unique preferences and styles.
• Elevate the luxury beauty experience through high-touch service and engaging storytelling that brings our heritage and craftsmanship to life.
• Stay at the forefront of beauty trends, refining your expertise to uphold Louis Vuitton’s standards of excellence.
• Act as a mentor within the team, sharing insights on beauty techniques, product knowledge, and best practices.
• Ensure an immaculate, inviting beauty space that reflects the elegance and sophistication of the Louis Vuitton aesthetic.

Profile

Who You Are:

• A beauty connoisseur with 1+ year of experience in luxury beauty or makeup retail.
• Skilled in makeup application, with a refined ability to personalize beauty solutions.
• A storyteller who can inspire, engage, and connect through the artistry of beauty.
• Passionate about color, fashion, and culture, embodying the Maison’s spirit.
• Impeccably presented with a commitment to maintaining high luxury standards.