Food & Beverage Team Leader at University of Warwick

About You  

• We are looking to recruit a Team Leader to assist in the supervision and management of food & beverage service across the Warwick Conferences portfolio, ensuring all standards are maintained to a high level so customers receive the best possible service. You’ll have delegated responsibility for leading the team on shift in addition to overseeing training to develop a fantastic, service focused team and embedding Warwick Conferences high standards. You will be required to work any 5 days in 7 across a variety of shifts between the hours of 7am – midnight, including weekends. As this role focuses on Bar service areas, working hours will primarily take place in the evenings.
• By working closely with the Manager and Assistant Manager you’ll assist with managing shifts and the supervision of a team of both contracted and Unitemps Food and Beverage Assistants to maintain the excellence of our offering. You'll play a vital role in ensuring the smooth operation of our food and beverage service and be a point of contact for our customers, providing advice and assistance, ensuring any queries are dealt with professionally and in a timely manner.
• Your responsibilities will include leading the team in a guest focussed way by ensuring the service areas are welcoming and ready for business. You’ll ensure the team are prepared, knowledgeable and motivated by delivering a pre-service briefing, ensuring all service checklists are completed and upsell opportunities are maximised.
• Your keen eye for detail will ensure everything is exactly right and address any basic team issues or concerns, escalating to the line manager as required. You’ll thrive with supporting the wider business in helping to maximise income and profitability. Additionally, you'll play a pivotal role in maintaining Health and Safety standards, particularly regarding Food Safety and allergen protocols.