HR Delivery Partner at Citi

Job Overview

Are you looking for a career move that will put you at the heart of a global financial institution? By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

The HR Delivery Partner is an intermediate level position responsible for the delivery of day-to-day HR support in coordination with a global Human Resources team. The overall objective of this role is to provide a broad range of HR services to client groups within Citi.

What you’ll do:

• Deliver HR services and build capabilities to drive organisational performance through individuals and managers, as well as possess the mindset to increase process effectiveness and efficiency
• Responsible for HR delivery and implementation across the employee lifecycle
• Partner with business managers and other key stakeholders to resolve Employee Relations (ER) issues, ensuring appropriate actions are taken and risks are assessed
• Partner with Human Resource Advisors (HRAs) and Centers of Excellence (COEs) on HR priorities in respective client populations (when applicable) to ensure delivery and implementation of HR solutions
• Ensure escalated client/employee issues are resolved with urgency, and employment policies and practices are interpreted consistently
• Work with relevant stakeholders in HRP&D including, managers, employee, Employee Relations (ER), Legal, as well as build and maintain partnerships to foster trust and accountability
• Resolve moderately complex HR issues conferring with managers when necessary
• Assist progressively large or more complex employee populations and participate in cross-Citi projects
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as a subject matter expert to managers and employees /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we’ll need from you

• Relevant HR experience
• Knowledge of applicable UK and Ireland Employment laws
• Working knowledge of industry standards and practices
• Proficient in Microsoft Office and PeopleSoft
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication
• Bachelor’s degree/University degree or equivalent experience