Matchday Steward / Matchday SIA Steward at Crystal Palace Football Club

About this role:

Crystal Palace FC is looking for passionate, well-presented, and engaging individuals to join our Security matchday team. You’ll play a key role in ensuring the safety, safeguarding, and enjoyment of all our guests at Selhurst Park. Representing Crystal Palace FC on the front line, you’ll deliver outstanding service with a smile, support fans, and help create an unforgettable matchday experience. Be part of the energy, excitement, and pride of Selhurst Park as you play a key role in bringing our club to life on matchdays.

Responsibilities:

• Commit to and attend all Premier League fixtures (schedule to be announced in June) as well as FA Cup games as required
• Be responsible for the safe access and comfort of spectators visiting the stadium
• Identify and report any incident, occurrence or hazard among spectators and report to a supervisor
• Ensure that CPFC standards are upheld by being the first line of contact with guests and provide a welcoming environment to provide the best experience and visit at Selhurst Park Stadium.
• Maintain an immaculate personal presentation with a polished professional appearance.
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications:

• You must be over 18 (Essential)
• SIA Door Supervisor Badge (Essential for SIA Stewards)
• NVQ Level 2 in Spectator Safety
• Friendly and happy to help all clients with patience and good manners
• Be mature and be able to handle situations calmly
• Possess excellent interpersonal skills and be polite and courteous
• A strong focus on accuracy and diligence in every aspect
• Good communication skills
• An understanding of body search regulations and processes
• Experience working at a football stadium and/or similar spectator events (Desirable)