Vacancies at Crystal Palace Football Club

About this role:

Crystal Palace FC is looking for an operationally focused Chief People Officer (CPO) to lead and manage the Club’s people function, ensuring HR operations are delivered consistently, efficiently and to the highest standards. This is a senor leadership role responsible for overseeing all core people processes, maintaining compliance, and driving operational excellence across the full employee lifecycle.

In addition, the Chief People Officer will oversee the Club’s payroll and safeguarding functions. Act as the Club’s EDI and sustainability lead as well as the Club’s Senior Safeguarding Lead. The CPO will be responsible for ensuring all regulatory obligations are met including PL, FA and statutory requirements.

Responsibilities:
Leadership, Management & Governance

• Provide leadership and guidance to the HR, Safeguarding and EDI team.
• As part of the Senior Leadership Team the CPO will provide advice and guidance pertaining to ER, EDI, talent acquisition and L&D initiatives.
• Be the subject matter expert to all managers and employees regarding people related matters
• Design, implement and maintain the people strategy for the Club.
• Ensure the tactical action plan and objectives reflect the overall people strategy
• Constantly review the people strategy and operations to ensure the highest level of service is provided
• Act as the EDI Lead for the Club
• Ensure the Operational Board are fully aware and participate in the design, implementation and maintenance of the EDI strategy.

People Operations & Compliance

• Oversee all people operations and be actively involved in all organisational change initiatives
• Have a hands on approach to all people related operations
• Act as the subject matter expert for employment law and employee relations issues
• Overseeing talent acquisition, onboarding, talent management, upskilling, succession planning and performance management to ensure the right people with the right skills are in place.
• Ensure all policies and procedures are reviewed on a regular basis and are up to date with changes in current legislation and Premier League/ FA requirements.
• Ensure the Club are fulfilling its obligations with regards to the PLEDIS standard
• Ensure the Club are fulfilling its obligations with regards to the FA rule N
• Act as a champion for all EDI related activities and best practice.

Payroll, Reporting & Systems

• Responsible for overseeing the payroll
• Responsible for ensuring all statutory reports are submitted in accordance with designated deadlines
• Ensure the HRIS used within the Club are fit for purpose
• Provide high level KPI reports for senior management on a monthly basis
• Provide ad hoc reports as and when requested
• Analyse HR metrics and data in order to make informed decisions regarding HR processes and procedures
• Liaise with finance to ensure all labour budgets are compiled at the start of each budget season

Safeguarding & Matchdays

• Oversee the safeguarding function within the Club
• Work alongside the Head of Safeguarding to ensure the safeguarding strategy is being executed in accordance with designated timelines.
• Act as the Senior Safeguarding Lead for the Club and ensure all management are aware that safeguarding is a priority as part of everyday business.
• Be present on matchdays to oversee the matchday staffing operation
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications:

• A relevant degree level qualification
• Chartered member of the CIPD
• Demonstratable experience working in a senior people role within a fast-paced commercial environment.
• Has an expert level of employment law and HR best practice knowledge
• Experience working with different levels of management across multiple sites
• Be commercially aware and have demonstrable experience in adding value to a business.
• Excellent communication (including written, oral and presentation) and report writing
• Personable, approachable and has excellent interpersonal skills
• Discretion and an ability to keep sensitive information confidential
• Ability to work under pressure and work to deadlines
• Keen to continuously improve processes and systems
• Experience working in the sporting industry (Desirable)

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About this role:

Crystal Palace FC is looking for passionate, well-presented, and engaging individuals to join our Security matchday team. You’ll play a key role in ensuring the safety, safeguarding, and enjoyment of all our guests at Selhurst Park. Representing Crystal Palace FC on the front line, you’ll deliver outstanding service with a smile, support fans, and help create an unforgettable matchday experience. Be part of the energy, excitement, and pride of Selhurst Park as you play a key role in bringing our club to life on matchdays.

Responsibilities:

• Commit to and attend all Premier League fixtures (schedule to be announced in June) as well as FA Cup games as required
• Be responsible for the safe access and comfort of spectators visiting the stadium
• Identify and report any incident, occurrence or hazard among spectators and report to a supervisor
• Ensure that CPFC standards are upheld by being the first line of contact with guests and provide a welcoming environment to provide the best experience and visit at Selhurst Park Stadium.
• Maintain an immaculate personal presentation with a polished professional appearance.
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications:

• You must be over 18 (Essential)
• SIA Door Supervisor Badge (Essential for SIA Stewards)
• NVQ Level 2 in Spectator Safety
• Friendly and happy to help all clients with patience and good manners
• Be mature and be able to handle situations calmly
• Possess excellent interpersonal skills and be polite and courteous
• A strong focus on accuracy and diligence in every aspect
• Good communication skills
• An understanding of body search regulations and processes
• Experience working at a football stadium and/or similar spectator events (Desirable)

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About this role:

If you have experience in preparing and cooking hot food or as a grill chef with a passion for customer service – we want to hear from you! You will be engaging, enthusiastic and have a thirst to learn and grow. You want to be a part of the buzz and excitement of a match day by being the face of Crystal Palace Football Club and serving high quality products throughout the match.

Our match days are typically on Saturdays with some weekday evening and Sunday matches and the typical shift day is 8 hours depending on the game.

Responsibilities:

• Understanding all menus, product offerings, packaging and pricing
• Responsible for preparing and cooking all the hot food such as burgers, pies, hot dogs nachos and specialty items for a unit on match day and meeting peak periods with appropriate food levels
• Maintain high standards of food presentation and quality with regular controls
• Ensure all products are accounted for, prepared and distributed according to cook-off numbers and instructions from your manager
• Restock and ensure the food prep area is clean at the end of your shift
• Ensure all kitchen unit equipment (electrical or otherwise) is cleaned down and properly maintained at the end of every shift
• Adhere and keep up to date records for food and health and safety standards such as food temperature control levels and following the club’s Food Safety Management System
• Adhering to all Health & Safety policies and Security policies
• Carrying out any other reasonable duties asked of you from within your team and management including being flexible in covering tasks outside of your role-specific duties.
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications:

• Food Safety Level 2 certificate and strong knowledge of proper food handling procedures
• Experience grilling or cooking food in mass quantities, particularly in a busy or similar environment
• A can-do attitude and be prepared to help the rest of the team out with a positive attitude
• Immaculate grooming standards and overall appearance
• Always look for ways to improve
• Can work in high pressure situations

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About this role:

To lead and deliver a holistic Player Care provision for U9–U16 players, ensuring high-quality pastoral support, a progressive Lifeskills and Personal Development curriculum, and effective transition support throughout the Academy journey. The role will work collaboratively across the Academy to promote wellbeing, safeguarding, and positive development in line with EPPP standards.

Responsibilities:

• Provide consistent and proactive support to players and families throughout their Academy journey, ensuring continuity across FDP and YDP.
• Co-develop and deliver a bespoke U9–U16 Lifeskills and Personal Development curriculum aligned across the Academy pathway, shaping provision to reflect the evolving needs of players and families.
• Develop strong relationships with key Academy stakeholders. These include parents, players, coaches, and other Academy staff.
• Act as a visible and trusted point of contact for FDP and YDP players and parents throughout their Academy journey and during training and matches.
• Implement the Academy Player Care Transition Strategy across FDP and YDP, providing structured support at key transition points including induction, progression and exit.
• Work collaboratively within the Academy Welfare Team, promoting the Academy’s safeguarding standards for children & young people and ensuring that club policies and procedures are adhered to at all times.
• Attend and contribute effectively to multidisciplinary department meetings and welfare team meetings to ensure joined-up player support.
• Support staff in various Academy stakeholder meetings. These include parent complaint procedures, school meetings and further pastoral meetings.
• Liaise with governing bodies and organizations such as the FA, Premier League and PFA to provide relevant support to players and parents.
• Monitor, review and evidence impact to ensure quality, consistency and audit readiness in line with EPPP standards.
• Support the department and Academy in PGAAC audit process effectively evidencing documentation in line with the Premier League rules.
• Travel with Academy squads to provide pastoral support during tours and tournaments. This includes being the first point of contact for parents whilst away.
• Act as a point of contact for parents in relation to Academy transport matters, supporting communication and player welfare.
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications:

Essential

• Passion and knowledge of Player Care requirements to support the wellbeing of young aspiring athletes.
• Experience of working with children, young people and families in an education, wellbeing or support position.
• Comprehensive understanding of safeguarding children and young people.
• Ability to manage time effectively and prioritise workload as well as support others.
• Comprehensive understanding of Equality, Diversity and Inclusion.
• Demonstrable/visible commitment to Player Care, health & wellbeing.
• Excellent verbal and written communication skills.
• Demonstrable ability to develop good relationships with key Academy stakeholders.
• Ability to create and deliver age-appropriate workshops and structured parent engagement sessions.
• Good IT skills and the ability to create reports and presentations.

Desirable

• Degree or qualifications in sport, education, or social care.
• Experience of working within an elite performance environment (sport, academia, music or arts)

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Learning Opportunities

• Work closely with performance analysts, coaches, and multi-disciplinary staff.
• Assist with analysis support for all academy age groups (U9 to U21), including filming, coding, and producing visual feedback.
• Maintain video and statistical databases, and create reports aligned with player development.
• Gain experience with analysis software (Sportscode (Studio), Bepro11, Wyscout, Tableau, R).
• Apply theory learned from university courses to practical settings.
• Participate in CPD events and various development activities throughout the season.

Experience, Skills and Qualifications:

Essential Requirements:

• 2:1 undergraduate degree in a sports-related course.
• Acceptance onto the University of Worcester MSc Sport (Applied Performance Analysis) course.
• At least 1 year of prior experience in performance analysis.
• Strong commitment to professional development and confidentiality.
• Understanding of child protection and safety policies.
• International applicants must meet the relevant visa eligibility requirements to be considered for this role.

Desirable Requirements:

• Good understanding of football (through playing, coaching, or analysis).
• Familiarity with Apple software (iMovie, Keynote, Pages).
• Excellent attitude toward work and learning.

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Responsibilities:

• Serving hot and cold drinks, snacks, paninis, and baguettes
• Providing friendly, efficient customer service
• Taking customer orders accurately and passing them on to the kitchen team
• Handling basic food preparation and service tasks
• Maintaining high standards of cleanliness and hygiene within the unit
• Ensuring the kiosk is kept clean, tidy, and well-stocked during service
• Following food safety, health, and hygiene procedures at all times
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications:

• Available to work on weekends (both Saturday and Sunday)
• A positive, can-do attitude and strong customer service skills
• Ability to work independently and as part of a small team
• Good communication skills
• Reliability and punctuality
• Willingness to learn and follow procedures
• Previous experience in food service, retail, or hospitality
• Food Safety Level 2 and Allergen Awareness training (desirable)

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About this role:

This role involves supporting the day-to-day operations of the Club’s retail store, delivering excellent customer service, maintaining high standards of presentation, and ensuring efficient stock handling and sales processes.
Responsibilities:

• Providing a high level of customer service on the shop floor
• Operating the till accurately and efficiently
• Packing and processing customer purchases
• Replenishing and merchandising stock on shelves as required
• Pricing and labeling merchandise correctly
• Printing names and numbers on shirts to required specifications
• Organising and maintaining merchandise within store rooms
• Receiving, checking, and storing deliveries
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications

• Previous experience working in a retail environment
• Excellent verbal and written communication skills
• Strong time management and organisational abilities
• Ability to work effectively under pressure and meet deadlines
• High attention to detail

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About this role:

Crystal Palace Football Club are looking for a self-motivated, detail orientated and hardworking cleaner to join our team. You will be responsible for making sure that the site is clean, presentable. This can entail dusting, polishing, mopping, sweeping, vacuuming, and cleaning smudges off windows and doors.
Responsibilities:

• Being responsible for all basic cleaning in and around the building.
• Cleaning floors and rooms - including dust mopping, damp mopping, sweeping, vacuuming, dusting, picking up objects off the floor, and spot cleaning glass and windows.
• Cleaning restrooms, including restocking dispensers, emptying trash, cleaning and sanitizing fixtures, cleaning mirrors, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets and urinals.
• Emptying trash, cleaning vacuums and replacing liners
• Setting up, stocks, and maintains cleaning equipment and supplies.
• Monitoring and maintaining sanitation and organization of assigned areas.
• Assisting other departments when needed to ensure optimum service to guests.
• Liaising with the line manager to ensure that you have sufficient cleaning products at all times.
• Reporting any breakages that occur during the cleaning process.
• Informing the line manager of repairs that need to be done.
• Reporting any large objects obstructing fire exit.
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications:

• Experience in professional cleaning with exceptionally high standards
• Attention to detail
• High standard of discretion and confidentiality
• Have a strong work ethic, be loyal, passionate, and friendly.
• Team player – expected to work well and communicate effectively with the team
• Checkable reference
• Ability to work with high profile professionals
• Understanding that our commercial premises may contain confidential paperwork etc
• Ensuring compliance to sanitation, hygiene, health and safety legislation and organisational and quality requirements and working policies and procedures.
• Flexible and adaptable at all times

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About this role:

• If you have experience in the catering and events industry or a passion for customer service – we want to hear from you! You will be engaging, enthusiastic and have a thirst to learn and grow. You want to be a part of the buzz and excitement of a match day by being the face of Crystal Palace Football Club and providing excellent service to the customers of our many bars and kiosks.
• Our match days are typically on Saturdays with some weekday evening and Sunday matches and the typical shift day is 6-8 hours depending on the game.

Responsibilities:

• Take initiative and participate in the set-up of kiosks and bars, stock and supplies
• Welcome guests and taking orders
• Process payments on POS devices in an efficient manner
• Maintain counters and fridges with sufficient supplies of stock throughout the service period, as guided by your manager.
• Ensure stock rooms and areas are organised and clean, to ensure easy stock rotation and reconciliation.
• Where necessary, assist in the back of house areas: kitchen and food preparation, pot wash and stock deliveries
• Perform clean-up duties after each shift and ensure that concession stand is sanitized and tidied to a high standard
• Serving alcohol responsibly and following the club’s Challenge 25 Policy
• Adhering to all Health & Safety policies including the club’s Food Safety Management Systems
• Carrying out any other reasonable duties asked of you from within your team and management including being flexible in covering tasks outside of your role-specific duties.
• Maintain an immaculate personal presentation with a polished professional appearance.
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications:

• A positive attitude and be prepared to help the team
• Experience in catering, hospitality or food service
• Strong customer service and communication skills
• Engaging and easy to talk to
• Reliable, punctual and trustworthy