Men's 1st Team Receptionist & Team Administrator at Chelsea Football Club

We are seeking a highly professional and personable individual to serve as the primary point of contact within the Men’s Team Building. In this pivotal role, you will represent the organisation with discretion and professionalism, ensuring a welcoming and efficient environment for staff, players, and visitors.
You will be responsible for the effective management of the front desk, while providing comprehensive administrative support to the Executive Support Services team. The position requires strong organisational skills, attention to detail, and the ability to maintain the highest standards of service delivery.

Key Responsibilities

• Welcome and greet all visitors, staff, players, and coaches upon arrival to the Men’s Team Building, and respond to any queries.
• Support Sporting Leadership, Management and Executive Assistants with administrative duties including, but not limited to: confirming meeting rooms, assisting with operational logistics, sharing building communications, coordinating travel arrangements, managing calendars, processing expenses and purchase orders, and completing ad hoc tasks as required.
• Manage and sort mail for the building, ensuring timely distribution to staff, players and coaches, and assisting with outgoing mail.
• Assist with player administration and manage the supporter mail process for the men’s team players.
• Work closely with the Security team to monitor building access and assist with vehicle and visitor management.
• Receive and process staff working requests (e.g., hot desk bookings, lunch provision, meeting room reservations).
• Collaborate with internal departments and staff to support open days, tours, and other events.

What You’ll Bring

We are committed to building a diverse and inclusive workplace and welcome applications from individuals of all backgrounds and experiences. The successful candidate will demonstrate:

• A warm, professional, and approachable manner, with the ability to build positive working relationships with a wide range of stakeholders.
• A high level of discretion, integrity, and respect for confidentiality.
• Proven administration and/or operations experience (essential).
• Experience in a reception or concierge environment, confidently supporting high-profile individuals, clients, or customers from diverse backgrounds and cultures.
• The ability to manage multiple priorities while remaining calm and composed under pressure.
• Strong communication skills, with confidence engaging at all levels.
• A proactive approach, with the ability to work independently and use sound judgement.
• A collaborative mindset, contributing positively as part of a team.
• Excellent IT proficiency, including Microsoft Office and other operational systems (e.g., Teamworks).
• Additional language skills (such as French or Spanish) are advantageous but not essential.

Our Expectations:

• To embody the club’s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others
• To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
• To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
• To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
• To report any misconduct or suspected misconduct to the HR Department

End Date: 2nd April 2026