Job Openings at Chelsea Football Club

We are seeking a highly professional and personable individual to serve as the primary point of contact within the Men’s Team Building. In this pivotal role, you will represent the organisation with discretion and professionalism, ensuring a welcoming and efficient environment for staff, players, and visitors.
You will be responsible for the effective management of the front desk, while providing comprehensive administrative support to the Executive Support Services team. The position requires strong organisational skills, attention to detail, and the ability to maintain the highest standards of service delivery.

Key Responsibilities

• Welcome and greet all visitors, staff, players, and coaches upon arrival to the Men’s Team Building, and respond to any queries.
• Support Sporting Leadership, Management and Executive Assistants with administrative duties including, but not limited to: confirming meeting rooms, assisting with operational logistics, sharing building communications, coordinating travel arrangements, managing calendars, processing expenses and purchase orders, and completing ad hoc tasks as required.
• Manage and sort mail for the building, ensuring timely distribution to staff, players and coaches, and assisting with outgoing mail.
• Assist with player administration and manage the supporter mail process for the men’s team players.
• Work closely with the Security team to monitor building access and assist with vehicle and visitor management.
• Receive and process staff working requests (e.g., hot desk bookings, lunch provision, meeting room reservations).
• Collaborate with internal departments and staff to support open days, tours, and other events.

What You’ll Bring

We are committed to building a diverse and inclusive workplace and welcome applications from individuals of all backgrounds and experiences. The successful candidate will demonstrate:

• A warm, professional, and approachable manner, with the ability to build positive working relationships with a wide range of stakeholders.
• A high level of discretion, integrity, and respect for confidentiality.
• Proven administration and/or operations experience (essential).
• Experience in a reception or concierge environment, confidently supporting high-profile individuals, clients, or customers from diverse backgrounds and cultures.
• The ability to manage multiple priorities while remaining calm and composed under pressure.
• Strong communication skills, with confidence engaging at all levels.
• A proactive approach, with the ability to work independently and use sound judgement.
• A collaborative mindset, contributing positively as part of a team.
• Excellent IT proficiency, including Microsoft Office and other operational systems (e.g., Teamworks).
• Additional language skills (such as French or Spanish) are advantageous but not essential.

Our Expectations:

• To embody the club’s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others
• To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
• To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
• To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
• To report any misconduct or suspected misconduct to the HR Department

End Date: 2nd April 2026
 

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JOB FUNCTION: To ensure all supporter enquiries are answered accurately, professionally and in a timely manner, including telephone and email enquiries; supporting directly with seasonal stadium ticket sales for both home and away matches

Main Responsibilities: 

• Answer all enquiries received via telephone, email, in person or by post in an efficient and professional manner
• Data entry to be precise at all times
• Ability to sell products both reactively and pro-actively
• Show excellent supporter service skills and professionalism
• Point of knowledge to all supporters for the business
• To work to deadlines and targets both as a team and an individual
• Promote equal opportunities
• Processing and fulfilment of season tickets, memberships and match tickets
• Adhere to departmental policies and procedures
• To support the Disability & Supporters Club team as and when required

Our Expectations:

• To embody the club’s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others
• To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
• To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
• To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
• To report any misconduct or suspected misconduct to the HR Department

Measures of Performance:

• Data entry to be precise and have excellent attention to detail
• Maintain excellent supporter satisfaction
• Meet seasonal departmental and personal targets & deadlines
• Excellent supporter service skills over telephone, on email and in person
• Organised with an ability to prioritise workload
• Ability to work towards deadlines and targets

Person Specification
Experience:

• Experience in Microsoft Office and data entry
• Experience in actively listening to understand supporter concerns and how best to respond to them
• An awareness of matters of equality and inclusion At least six months experience in a supporter handling role in a pressurised sporting environment
• Experience with working in a ticket office
• Experience of equality and inclusion issues

Skills and Behaviours: 

• Excellent written and oral communication skills
• Excellent telephone manner when speaking and interacting with supporters
• Excellent organisational skills with an ability to prioritise work loads
• Excellent supporter service skills in written, oral and face to face situations
• Flexibility to work shifts and match days.
• A can-do attitude to both routine and ad hoc work loads

End Date - 30th March 2026

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JOB FUNCTION:

• To lead and deliver safe, inclusive, high quality provision on the core activity Football Projects delivered at Cobham and to further develop and grow the business.

Main Responsibilities: 

• To lead and develop on the effective planning, communication and execution of the core programme Football Projects run at Cobham, Chelsea FC Training Ground. These to include, but not limited to holiday camps, 1:1’s, experience days, touring groups, festivals and tournaments, coaching activities and matchdays.
• To deliver and showcase safe, inclusive and high quality coaching activity across the core programme Football Projects run at Cobham. These to include, but not limited to holiday camps, 1:1’s, experience days, touring groups, festivals and tournaments, coaching activities, matchdays.
• To support the Football Projects Manager in driving additional income and surplus from various coaching programmes delivered both at Cobham and across the UK.
• To lead on managing the programme/activity schedule and sharing monthly schedules with the Area Lead for approval.
• To research and build on developing the wider area network opportunities in the area to create additional sporting opportunities, to increase commercial revenue and to further enhance the delivery programme.
• To innovate and seek new business and networking opportunities to share with relevant steering group and implement across the area to grow the income generation and enhance the delivery programme.
• Conducting regular 1:1’s with contracted staff to review performance and KPI’s and objectives, involvement in team meetings and investing in their development/training opportunities/CPD.
• To lead on all aspects of support for the Contracted and Sessional Coaches and Coordinators , this includes induction and onboarding, relevant training and CPD, mentoring opportunities, scheduling, appropriate resources and quality assuring.
• To be involved in a steering group aligned to your work programme.
• To carry out duties relevant to legislation and Club policies and procedures.
• To undertake any Club activities that maybe required in addition to the role.

Our Expectations:

• To embody the club’s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others
• To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
• To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
• To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
• To report any misconduct or suspected misconduct to the HR Department

Measures of Performance:

• To achieve and surpass all of the participation and budget targets that have been set for core programme Football Projects.
• To actively seek ways in which to increase participation and income across the core programme and Football Projects activity.
• To deliver coaching sessions across the week at no less than 25% of contracted hours. (This does not include travel and set up/down).
• To be a positive role model, creating a safe, positive and fun environment in which to educate., motivate and inspire young people and other participants to succeed and develop.
• To lead and support the Area Lead/Senior Officer in building robust relationships with Area Leads/Coordinators, Grassroots Clubs, External Organisations and Authorities.
• To support, mentor and guide Coordinators and Contracted and Sessional Coaches in best practice and professionalism.

Person Specification:
Qualifications:

• A minimum of UEFA C qualification.
• A project management or business qualification.  
• In-date FA Safeguarding Children course & the FA Introduction to First Aid in Football certificate.
• Clean driving licence.
• Experience:
• Worked for a minimum of 3 years in an Elite Football Training environment.
• Led on a £200k project/programme within the football industry
• Managed staff in a sporting environment.
• Been a Head Coach for numerous football events and understand the roles and responsibilities required.

Skills and Behaviours: 

• Excellent communication and organisation skills, Head Coach experience vital
• Good ability to organise and motivate team members.
• Confident and outgoing personality.
• Able to support and improve staff members.
• Excellent attention to detail.
• Reliable and trustworthy.
• Risk aware and confident and competent in escalating information.

End Date - 1st April

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JOB FUNCTION: Management the Conferences & Events Sales and Event Delivery team
Main Responsibilities:

• Commercial Strategy & Growth: Lead on the formulation and delivery of commercial strategies that drive sustained revenue growth across all venue sales channels, ensuring alignment with the wider objectives set by the Head of Sales - Venue.
• Sales Team Performance: Oversee performance, ensuring KPIs are met, diaries are optimised, and yield is maximised. Conduct regular reviews, monitor performance, nurture talent, and maintain a high-performance culture.
• Revenue & Budget Ownership: Lead departmental budgeting and P&L management with oversight from the Head of Sales – Venue. Ensure commercial targets are achieved and costs remain within budget, with accurate forecasting in partnership with Finance.
• External Supplier & Partner Management: Manage agent strategy, suppliers, and partners to ensure strong service levels and commercial return. Regularly review performance and value delivered.
• Event Delivery & Client Experience: Work with the Event Delivery Team Manager to ensure seamless end-to-end service that meets H&S and EDI standards, consistently exceeding client expectations and constantly striving to be best in class.
• Internal Stakeholder Management: Act as a key liaison across the business, ensuring departmental needs are well represented and aligned with wider objectives. Support effective cross-functional collaboration.
• Marketing & Brand Promotion: Partner with the Venue Marketing team to maximise growth opportunities and maintain strong brand visibility through PR, campaigns, and promotional activity.

Measures of Performance:

• Revenue targets are consistently met or exceeded, with budgets managed accurately and within agreed limits.
• New commercial opportunities and strategies are identified and implemented, driving long-term growth across venue sales channels.
• Sales team and Event Delivery team consistently hit KPIs, with structured performance reviews and ongoing development in place.
• Supplier and partner relationships deliver strong commercial value, with regular reviews and measurable ROI.
• Delivering a best-in-class service with high rebooking rates

Person Specification:
Qualifications
Desirable:

• Degree in Business, Hospitality, Events Management, or a related field.
• Leadership or management training/accreditation
• CRM, data analytics, or reporting platform training (e.g. Salesforce, Power BI, Tableau, etc.).
• Health & Safety or EDI training relevant to event operations.

Experience:
Essential

• Extensive experience in Conferences & Events, including demonstrable track record in a senior commercial role within a large-scale venue.
• Proven track record in commercial strategy, budget and P&L management, and revenue forecasting.
• Experience launching new products or repositioning event offerings to drive growth.
• Strong leadership of both Sales and Event Delivery teams, with a focus on performance, development, and accountability.
• Effective management of suppliers, agencies, and partners to deliver measurable commercial value.

Desirable:

• Involvement in transformation projects such as technology implementation or process improvement.
• Commercial experience within a rights-holder, football club, or live entertainment venue.

Skills and Behaviours: 

• Strategic and commercially focused leader with high-level sales expertise and a proactive, growth-driven mindset.
• Deep understanding of the UK Conference & Events market, including target audiences, industry trends, and delivery standards.
• Credible and inspiring team manager, confident in setting clear expectations, developing talent, and driving high performance.
• Collaborative and influential, with the ability to manage senior stakeholders, clients, and commercial partners effectively.
• Data-led and insight-driven, with strong reporting skills and a focus on continuous improvement and operational efficiency.
• Resilient and adaptable, able to navigate complexity and deliver consistently in a fast-paced, high-pressure environment.

Our Expectations:

• To embody the club’s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others
• To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
• To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
• To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
• To report any misconduct or suspected misconduct to the HR Department

End Date: 2nd April

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JOB FUNCTION: This position is responsible for leading the strategic and operational direction of Chelsea FC’s Information and Cyber Security, reporting into to the Director of Technology.

This role is both strategic and operational: it defines the security vision, embeds governance, and drives risk reduction across the Club’s football and commercial operations, while also providing leadership in day-to-day cyber defence.

The postholder will influence senior leadership, ensure compliance with key regulations, and work with internal teams and external partners to build a resilient, future-ready security posture that enables innovation on and off the pitch.

MAIN RESPONSIBILITIES:

Strategic Leadership and Governance:

• Define and evolve Chelsea FC’s cybersecurity strategy aligned with Club objectives and industry best practice.
• Lead the development and enforcement of information security policies, standards, and frameworks.
• Drive the Information Security Risk Management programme, reporting on key risks, mitigation, and maturity progress.
• Provide strategic security insights to the Information Security Steering Committee, Director of Technology, COO, CDO, CFO, CEO, etc. - as required.
• Act as subject matter expert and advisor to executives and other business stakeholders on cyber risk, emerging threats, and technology opportunities.

Risk and Compliance

• Ensure compliance with all applicable standards and regulations, including PCI DSS, GDPR, and Premier League cybersecurity requirements.
• Oversee periodic independent security maturity assessments and ensure remediation plans are executed.
• Maintain the risk register in collaboration with IT, Risk & Compliance, and business stakeholders.
• Embed security considerations into procurement, contract negotiations, and third-party vendor management.

Security Operations

• Provide senior oversight for security operations, ensuring effective monitoring, detection, and response.
• Govern the SOC provider, ensuring SLAs and threat detection capabilities meet the Club’s requirements.
• Lead response to significant security incidents, engaging with senior leadership, regulators, law enforcement, and insurers.
• Ensure a robust vulnerability management and penetration testing programme is in place and actioned.
• Oversee endpoint, email, and identity security across the Club’s workforce and infrastructure.

Secure Technology and Development

• Champion secure design and “security by default” across infrastructure and applications.
• Oversee identity and access management, including MFA, privileged access, and zero trust principles.
• Lead the adoption of SSDLC/DevSecOps practices across the Club’s development workflows.
• Partner with Infrastructure and Cloud teams to ensure Azure, GCP, Microsoft 365 and AWS environments are governed and secure.

Culture, Awareness and Training

• Develop and deliver the Club’s security awareness programme, including phishing simulations, campaigns, and training.
• Provide security briefings and horizon-scanning reports for senior leaders.
• Ensure new employees receive induction training in information security.
• Promote a culture of shared responsibility for security across all functions.

Programme and Change Leadership

• Act as security lead on major transformation projects (e.g., CCTV infrastructure upgrade, authentication improvements, data warehouse programmes).
• Embed security into the Technology change management process, ensuring early engagement and risk identification.
• Evaluate and approve new third-party tools and SaaS platforms from a security perspective.

KEY RELATIONSHIPS:

• Internal: Director of Technology, Risk & Compliance, Legal, HR, Technology Infrastructure, Service Desk, Facilities, Football Operations, Marketing & Commercial teams, Physical Security, Matchday Safety, etc.
• External: SOC, Microsoft, Security Vendors, cyber insurers, regulators, and law enforcement (NCSC, Action Fraud), Payment Service Providers, Credit Card Schemes, Cyber Insurer, Premier League.

MEASURES OF PERFORMANCE:

• Effective management of IT security risks and incidents.
• Compliance with organisational and regulatory standards.
• Reporting on security.
• Operational efficiency and cost management in line with budgetary goals.
• Successful alignment of security strategy with organisational outcomes.

EXPERIENCE/REQUIREMENTS:

Essential:

• Significant experience in an information security leadership role (e.g. Security Manager) within a complex, high-profile organisation.
• Strong knowledge of: Cloud security (Azure, GCP, Microsoft 365).
• Security operations (EDR, SIEM, SOC workflows).
• Governance and regulatory frameworks (PCI DSS, GDPR, ISO 27001 desirable).
• Demonstrable experience of leading incident response, risk management, and vulnerability management programmes.
• Track record of influencing senior stakeholders and presenting at executive/Board level.
• Proven ability to manage third-party vendors and contracts.

Desirable:

• Information security management qualifications (e.g., CISSP, CISM).
• Knowledge of Enterprise Architecture methodologies (e.g., TOGAF).
• Familiarity with ITIL Service Management practices.

End Date: 1st April