Nights Flow Room First Line Manager at DHL

WHAT YOU'LL DO

• Drive ASRS performance using SCADA, CCTV, WMS/WCS to maximise system uptime and efficiency.
• Lead and support a team of Flow Room Controllers to deliver daily operational targets.
• Make fast, data-driven decisions to prevent bottlenecks and maintain flow.
• Ensure timely processing of all mail types and communicate KPIs to operational leaders.
• Step up to cover Flow Manager duties during absence.
• Own and update SOPs for systems and flow room processes.
• Act as first-line support for system and mechanical issues raised by operations.
• Direct engineering teams to resolve faults and prioritise critical incidents.
• Manage vehicle movements via YMS to optimise dock, yard, and trailer utilisation.
• Analyse SCADA trends to identify recurring faults and support preventative maintenance.
• Coordinate with Engineering to ensure asset availability for PPM.
• Report and escalate system faults accurately to resolver groups and leadership.
• Adjust system parameters to maintain optimal product flow.
• Build strong cross-functional relationships with warehouse, transport, and planning teams.

THIS ROLE WOULD SUIT PEOPLE WHO

• Strong data analysis skills with the ability to interpret and act on complex information.
• Experience designing and maintaining flow room/system processes.
• Proficient in SCADA and WMS platforms.
• Able to translate technical information for non-technical audiences.
• Solid understanding of Continuous Improvement (CI) principles.
• Calm and effective under pressure in a fast-paced automated environment.
• Adaptable, open to new ideas, and responsive to change.
• Solution-focused, leveraging team expertise to resolve issues efficiently.
• Management experience