Vacancies at DHL

About the role:  

You will lead the depot operations team, with a focus on conducting effective driver pre-briefs and de-briefs. Ensure all driver and operational documentation is accurately completed and maintained. Provide clear communication for drivers and customers, via telephone and company IT systems to support operations. 

Key Role Responsibilities:  

• Lead and support the team of Operations Controllers, overseeing resource planning and conducting driver pre-briefs and de-briefs. 
• Manage transport, courier, and fleet operations efficiently to ensure service standards are met. 
• Ensure all health and safety procedures are followed in full compliance with site risk assessments. 
• Oversee daily operations and promote operational best practices. 
• Plan and allocate operational resources effectively in line with workload requirements. 
• Monitor operational costs and lead investigations into claims or discrepancies. 
• Handle and resolve any issues which arise, identify risks. 
• Ensure daily communication takes place between shifts and ensure that an accurate ‘hand over’ process is in place.   

The ideal candidate will have:  

• Strong communication skills, with the ability to delegate where necessary. 
• Process management experience. 
• Knowledge of resource management and deployment. 
• Good IT skills. 

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WHAT YOU'LL DO

• Drive ASRS performance using SCADA, CCTV, WMS/WCS to maximise system uptime and efficiency.
• Lead and support a team of Flow Room Controllers to deliver daily operational targets.
• Make fast, data-driven decisions to prevent bottlenecks and maintain flow.
• Ensure timely processing of all mail types and communicate KPIs to operational leaders.
• Step up to cover Flow Manager duties during absence.
• Own and update SOPs for systems and flow room processes.
• Act as first-line support for system and mechanical issues raised by operations.
• Direct engineering teams to resolve faults and prioritise critical incidents.
• Manage vehicle movements via YMS to optimise dock, yard, and trailer utilisation.
• Analyse SCADA trends to identify recurring faults and support preventative maintenance.
• Coordinate with Engineering to ensure asset availability for PPM.
• Report and escalate system faults accurately to resolver groups and leadership.
• Adjust system parameters to maintain optimal product flow.
• Build strong cross-functional relationships with warehouse, transport, and planning teams.

THIS ROLE WOULD SUIT PEOPLE WHO

• Strong data analysis skills with the ability to interpret and act on complex information.
• Experience designing and maintaining flow room/system processes.
• Proficient in SCADA and WMS platforms.
• Able to translate technical information for non-technical audiences.
• Solid understanding of Continuous Improvement (CI) principles.
• Calm and effective under pressure in a fast-paced automated environment.
• Adaptable, open to new ideas, and responsive to change.
• Solution-focused, leveraging team expertise to resolve issues efficiently.
• Management experience

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WHAT DOES THE ROLE ENTAIL?

• Plan, manage and adjust staffing levels to meet operational requirements
• Direct the daily activity to ensure a safe, secure, clean and fair work environment for team members
• Deliver team member performance reviews, Train, develop coach and/or succession planning as appropriate
• Manage all disciplinary and grievance issues in line with HR policy and procedures

WHAT DO WE NEED FROM YOU?

• Aviation experience
• Good verbal and written communication skills
• Previous experience in managing team in dynamic environment
• Good MS Office knowledge
• Managerial experience on similar level

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

• Be able to provide 5 years address history
• Be able to provide 5 years reference history (employment/education/benefit claim/character)
• To obtain a full airside ID