Operations Manager at DHL

WHAT YOU'LL DO

• Lead and oversee Warehouse and CoPack operations, ensuring safe, efficient, and compliant processes.
• Drive a Safety First culture, managing health and safety standards and continuous improvement initiatives.
• Manage operational KPIs, resource planning, and performance tracking to meet customer and business objectives.
• Build strong relationships with customers, acting as the primary point of contact for operational matters and service delivery.
• Lead and develop your team through succession planning, performance management, and engagement programs.

THIS ROLE WOULD SUIT PEOPLE WHO

• A strategic operational leader with strong commercial acumen and experience managing large, complex warehouse operations.
• Someone with P&L ownership experience, capable of identifying growth opportunities and shaping the future direction of the site.
• A people-focused leader who drives engagement, talent development, and succession planning while managing unionised environments (preferred).
• A customer-centric communicator with proven ability to build trust and deliver exceptional service in partnership with clients.
• A forward-thinking, data-driven individual who thrives on performance analysis, continuous improvement, and an appetite for progression.