Programme Support Officer - Manchester City Summer Programme at Manchester City Football Club

Please note, this role supports a summer residential programme during 25 June – 8 August 2026. To be considered, it is essential that you can attend a recruitment day on Sunday 29 March at City Football Academy.

This is a non-residential role, supporting the safe supervision and movement of participants at City Football Academy during daytime hours only. Weekend work may be required to support excursions.

About the Summer Residential Programme

Manchester City’s Summer Residential Programme welcomes young people from around the world for an immersive football, education, and cultural experience delivered at the City Football Academy and supported by high-quality residential provision.

The Role

• The Programme Support Officer plays a key role in supporting the safe supervision and movement of participants during daytime programme hours. The role focuses on maintaining appropriate supervision ratios during transportation and on campus, supporting participant welfare, and assisting with logistical supervision throughout the day.
• Programme Support Officers are not responsible for coaching or teaching delivery. Instead, they provide pastoral and supervisory support to ensure participants are safe, accounted for, and supported while moving between locations and during non-coaching periods.
• The role operates during daytime hours only.

Your Responsibilities

• Supervise participants during daily transport between accommodation sites and the Etihad Campus, ensuring appropriate staff-to-participant ratios are maintained.
• Provide on-campus supervision throughout the day, acting as a visible and approachable point of contact for participants.
• Support participant welfare, responding appropriately to minor medical issues or concerns and escalating where required.
• Support the supervision of participants during weekend excursions, ensuring participant safety at all times.
• Work collaboratively with coaches, residential staff, and programme leads to support smooth programme delivery.
• Communicate incidents, concerns, or key updates promptly to senior staff.
• Maintain professional conduct, appropriate boundaries, and confidentiality at all times.
• Represent Manchester City and City Football Group values through professional behaviour.

What We’re Looking For

Essential

• Experience working with children or young people in a supervisory or support capacity.
• Strong sense of responsibility with the ability to manage groups and maintain supervision ratios.
• Good communication and interpersonal skills.
• Calm, professional, and reliable approach.
• Willingness to work daytime shifts and occasional weekends as required.

 Desirable

• Experience in a school, camp, sports, or youth setting.
• First aid or safeguarding training.
• Experience supporting group travel or excursions.
• Interest in football or sports programmes.

End Date: 22 March 2026