Quality Executive - London at Diageo

Role Dimensions

Here at Diageo we take the quality of our Beer very seriously, we are globally renowned for making quality liquids and ensuring each pint is poured with perfection every time. The role of a Quality Executive is to deliver our beer and draught product quality agenda across the given territory including targets for Quality upgrades and interventions. The primary responsibility is to install the optimum range of dispense solutions in every account ensuring Great Looking Great Tasting (GLGT) Beer in every call.  To deliver this you will be expected to work to a planned call structure and detailed installation/service standards and have the ability to lone work but maintain the highest executional, organisational and administration standards. This is a hybrid Technical beer dispense capability role coupled with influencing and sales capability that makes you the GUINNESS Ambassador in the territory.

Top Accountabilities

• Work to the Highest Standards - Install & Maintain dispense equipment at the point of purchase across a significant geographical account base delivering work tasks to the required specifications and standards  through a specific call structure.
• Positively Influence the On Trade – Be an expert at selling the benefits of Great Quality to customers leaving a legacy of improvement post call to the consumers next pint
• In Outlet Execution - Take every opportunity to drive GUINNESS Quality, Visibility + Distribution in each call visited
• Managing your Workload - Self schedule calls both Proactive Service and Breakdown work and prioritise calls based on Service Level Agreements and strategic importance
• Delivery of Role Objectives - Work to set targets across calls completed, coverage and specific Sales and Technical Dispense upgrade work.
• One Team Ways of Working - Work as part of a team delivering Regional/National events and bespoke activity. Support the region by stepping into gaps in coverage
• Administration – manage the ordering and return of equipment needed to carry out all jobs and monitor van stock levels. Ensure proficient in iPad based systems and have great hygiene with inputs of clear data into these systems pre and post call
• Work cross functionally – You are part of the Field + Technical team with various commercial roles to partner with and deliver great outcomes. Be an Ambassador for GUINNESS Quality both internal/external 

Ideal Experiences / Qualifications / capabilities

• Knowledge of the On Trade gained through working in the sector
• Established Beer Quality/Technical dispense experience essential
• Passion for the Diageo beer portfolio
• Confidence in delivering outlet staff training to step change brand standards
• Well organized and able to prioritise a varied portfolio of work
• Team player – will be a key member of the city team contributing to performance results for total city