Resource Administrator, Resource Management, Audit & Assurance at Deloitte

As a Resource Administrator, you'll support the Resource Manager, Planners, and business unit leadership in scheduling practitioners across Audit & Assurance. This pivotal role ensures operational excellence in resource management, supporting the delivery of the business talent strategy. You will work closely with the planning team and internal departments for effective resource deployment, utilisation, and development.  This role will develop your stakeholder management, communication, and analytical skills, preparing you for future advancement.

Specific responsibilities:

• Support the Resource Manager/Planner with the budget/planning process.
• Take responsibility for managing bookings and updates to ensure that the scheduling system accurately reflects the current resourcing position and that it is up to date for minimum of   3 - 6 months in advance.
• Manage holiday requests in conjunction with business unit policies, ensure holiday requests are appropriately approved and that dates are accurately reflected in the scheduling system.
• Monitor sickness/absence levels highlighting issues as appropriate and ensuring that dates are accurately reflected.
• Working with the Resource Manager/Planners support the scheduling, on-boarding and off-boarding process for practitioners.
• Support the Resource Planners and Exam Managers with the planning of curriculum dates, timetable planning, cancellations and re-bookings, exam re-sits.
• Develop and promote an understanding of the curriculum pathway requirements for junior grades.
• Work with the Resource Planners and Learning Managers to support with the planning of training dates, course cancellations, re-bookings and other issues as they arise. 
• Develop and promote an understanding of grade learning requirements.

Connect to your skills and professional experience

Essential Experience:

• Confident and skilled verbal and written communicator.
• Ability to interact effectively with empathy, impact and discretion.
• Ability to cultivate trusted advisor working relationships with practitioners, business unit team members and the wider resource management function.
• Flexibility and ability to learn quickly in a fast moving environment.
• Ability to plan and prioritise, multi task and manage a significant workload under pressure.
• Team player who uses initiative and takes ownership of tasks.
• Ability to interact at all levels with an ability to influence and negotiate.
• Portrays a professional, customer orientated image of resource management/scheduling.
• Strong attention to detail, excellent organisational and time management skills.
• Proactive and willing to go the extra mile.

Desirable Experience:

• Computer literate, in particular an excellent working knowledge of Windows, Word and Excel.
• Anticipating and recognising when conflict may occur and work to resolve these through supporting and escalating to senior stakeholders as necessary.
• A proactive attitude towards change and ongoing focus on improvement
• Ability to gain immediate credibility and the trust of staff.
• Ability to gain an in-depth understanding of our practice.
• Ability to develop yourself and the team by seeking opportunities that stretch and challenge. 
• You will be supporting our offices across the North & Scotland, covering Glasgow, Edinburgh, Manchester and Leeds.  It’s not essential, but there will be an opportunity to travel to these locations.
• Although it is desirable that you have experience in Resource Management, this is not essential as full training will be provided.