Retail Assistant Manager at Warner Bros. Discovery

We’re looking for an Assistant Store Manager to take shared ownership of day-to-day operations; ensuring smooth processes on the shopfloor and back of house whilst delivering an exceptional customer experience in one of London’s most prestigious locations. Join us and help shape a new chapter in retail innovation.

Your Role Accountabilities

• Collaborate with the Store Manager and leadership team to achieve sales, profit, and operational KPIs.
• Align team efforts with business objectives, ensuring clarity on targets and priorities.
• Oversee daily operations, maintaining consistent standards across shop floor and back-of-house.
• Drive commercial performance through weekly sales analysis and informed decision-making.
• Recruit, develop, and motivate a high-performing team with a strong customer-first mindset.
• Champion exceptional service by leading from the front, optimizing conversion rates and average spend.
• Ensure premium merchandising standards and use storytelling techniques to create immersive customer experiences.
• Monitor performance metrics, customer feedback, and mystery shop results to identify and implement improvements.
• Maintain compliance with health & safety, loss prevention, and emergency procedures, safeguarding staff and customers.

Skills & Qualifications

• Proven leadership experience in retail operations or similar role.
• Strong commercial acumen and ability to analyse sales data.
• Experience managing large teams and fostering collaboration.
• Proficiency with POS and stock management systems.
• Exceptional organisational and problem-solving skills.
• Clear and effective communication skills.
• IT literate and adaptable to new technologies.
• Ability to deliver high standards of customer service.
• Proactive approach to driving sales and operational improvements.
• Well-organised and detail-oriented mindset.

Working Pattern

• This is a full-time role, 40 hours per week, on a seven-day rota including weekends and Bank Holidays.
• Working hours are between 7am and 10pm.