Sales Team Leader - Campus Services at University of Birmingham

Role summary

• As Sales Team Leader, your primary responsibility is to make a difference! Through leading your team, you will be expected to plan and deliver monthly sales targets and positively impact individuals through engagement with sport and fitness. Your team are the primary touch point to potential members for UoB Sport & Fitness and will recruit across the University Community and beyond. The role requires a leader with an infectious passion for people and the desire to educate our audience to the reaffirming benefits of our offering.

Main duties

• Build awareness and sell the truly exciting offering we have at UoB Sport & Fitness, while continuing to build our strong reputational brand for excellence.
• Captivate and enthral the wider community to the possibilities and opportunities a healthy lifestyle can bring, both through presentations and one on one situations. 
• Responsible for achieving sales targets, with a particular focus on Staff and Community users, working closely with our membership team to ensure we are selling to retain.
• Proactively identify opportunities for increasing membership sales, up-selling other services available at UoB Sport & Fitness such as facility hire, swimming lessons and classes and identify new income streams.
• Supporting the wider UoB Sport & Fitness with its mission.
• Curating collaboratively and delivering an exciting programme of events that will encourage and facilitate engagement with UoB Sport & Fitness.
• Ensuring UoB Sport & Fitness has an active presence at University events both on and off campus.
• Implement and maintain a structured sales process, ensuring consistent lead follow‑up, pipeline management and timely contact across all stages.
• Nurturing relationships with partners to build successful platforms to attract new members.
• Line managing an enthusiastic sales team, ensuring target metrics are hit and standards are maintained.
• Motivate and empower your team to embody the ethos of UoB Sport & Fitness.
• Ensure leads are maximised with individual and team targets are achieved. 
• Ensure clear communication across UoB Sport & Fitness, updating colleagues on new initiatives, ongoing campaigns, and general updates.
• You may occasionally be asked to supervise temporary or casual staff.
• Supports the University’s sustainability agenda through resource efficient working. 
• Promotes equality and values diversity acting as a role model and fostering an inclusive working culture.
• Any other duties commensurate with the grade.

Required Knowledge, Desirable Skills, Qualifications, Experience

• Sales experience and ability to manage a high functioning team
• Creative individual who works with agility within an ever-changing environment
• Excellent communication skills
• Extremely motivated individual who thrives working in a team
• Excellent customer service skills 
• A high level of communication and interpersonal skills
• Excellent presentation skills
• Prioritise and plan a heavy workload, manage time, and meet tight deadlines 
• Administrative skills, including maintaining accurate records, using software platforms such as Microsoft Office and customer management systems
• Educated to A Level standard, or equivalent level 3 qualification such as a Level 3 NVQ, or level 3 national diploma or relevant work experience evidencing the skills and ability to undertake the role
• Minimum of grade C/4 in Mathematics and English at GCSE or equivalent level 2 qualifications.

Dimensions

• Responsible for line managing a team and ensuring departmental KPI’s are achieved

Planning and organising

• The post holder is expected to manage their own workload to maximise their success and future performance
• The post holder is expected to create plans for Internal and external partners in consultation with Member Engagement Manager

Problem solving and decision making

• You will be required to use your judgement in solving problems as well as considering new ways of communicating with internal audiences
• Identify solutions for problems with staff, budgets and services

Internal and external relationships

• Internal - Team members, Line manager, Senior managers, colleagues from other departments, students
• External – External bodies e.g., Commercial clients, potential customers, customers, partners

End Date: 12th April 2026