Job Openings at University of Birmingham

Role Summary

• To provide proactive administrative support in the relevant department, working as part of a team or on own initiative. You will have the ability to manage your work without needing to refer to others for most of your time. In order to flexibly use resource you may be given the opportunity to work in different areas of the department or wider University.
• Administrators may work in any area of the University; with large groupings in HR, Finance, and School/College Hubs.
• You will be able to develop a wide range of skills, both technical and administrative, and may also have the opportunity to lead on specific tasks within a team. 

Main Duties

• You will act as a point of contact to provide accurate and timely information and advice to internal and external customers and stakeholders on University processes and procedures, answering queries promptly, providing guidance and resolving queries from initial contact to resolution. This will include recognising when queries need to be referred elsewhere. 
• Regularly communicate relevant information to students, staff and external contacts.
• Provide administrative support for diary or event planning.
• Process data (which may be financial, HR, student-related or other), monitoring accuracy, chasing up missing information, and escalating any issues as appropriate. 
• Use a variety of complex University systems and processes to research, manipulate, analyse and interpret sets of data, and produce routine reports. 
• Maintain working relationship with key stakeholders, fielding queries, receiving and dealing with any disputes or complaints and resolving promptly.
• Offer advice and support to others on area of activity. 
• Review processes and tasks and proactively offer suggestions for improvement and sharing best practice as appropriate. 
• As required, provide a professional secretarial service to relevant committees and meetings. 
• Supports equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.
• Provide administrative support by raising and tracking work tickets as required.
• Assist the IT Delivery Lead with preparing, submitting and monitoring requisitions and purchase orders.

Required Knowledge, Skills, Qualifications, Experience

• Evidence of the skills and ability to undertake the role.
• GCSEs to a minimum of grade C/4 in English and Mathematics grade C minimum (or equivalent level 2 qualification).
• Good IT skills with working knowledge of standard Microsoft Office software.
• Ability to take responsibility for specific tasks, carrying out duties without needing to refer to others, with scope for some choice and using your own judgment.
• Ability to work on your own initiative.
• Ability to proactively contribute to improving processes and for proposing new ways of working.
• Excellent communication skills, with the ability to communicate clearly and effectively with others.
• Well organised with the ability to prioritise work proactively, independently and as part of a team.
• A good understanding of how to deliver excellent customer service. 
• Experience of using and maintaining complex work systems e.g. student databases/finance record systems/HR systems or equivalent, and an aptitude for learning new IT packages and systems.
• The ability to cope with change in a fast moving, dynamic environment where change is often required immediately. 
• An understanding of the importance of equality and diversity in the workplace.
• The ability to identify and respond to equality and diversity issues in line with relevant policies and procedures and how to respond to issues in line with relevant policies and procedures.

Dimensions

• You will not be required to line manage anyone in this role or manage a budget. 

Planning and organising

• You will be required to manage and prioritise a varied workload to deliver within required time frames. There is also a need to maintain an awareness of activity across the department and wider University as appropriate. 

Problem solving and decision making

• You will be working under the direction of a senior manager, but with the autonomy to deliver the outputs required. You will be working within the framework of existing policies, processes and procedures for the department. You will take day to day decisions on what advice to give and for responding to and resolving queries.

Internal and external relationships

• This role will be liaising with internal colleagues and stakeholders, and external stakeholders as well with an expectation on maintaining good working relationships with all.

End Date: 30th March 2026

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Role summary

• As Sales Team Leader, your primary responsibility is to make a difference! Through leading your team, you will be expected to plan and deliver monthly sales targets and positively impact individuals through engagement with sport and fitness. Your team are the primary touch point to potential members for UoB Sport & Fitness and will recruit across the University Community and beyond. The role requires a leader with an infectious passion for people and the desire to educate our audience to the reaffirming benefits of our offering.

Main duties

• Build awareness and sell the truly exciting offering we have at UoB Sport & Fitness, while continuing to build our strong reputational brand for excellence.
• Captivate and enthral the wider community to the possibilities and opportunities a healthy lifestyle can bring, both through presentations and one on one situations. 
• Responsible for achieving sales targets, with a particular focus on Staff and Community users, working closely with our membership team to ensure we are selling to retain.
• Proactively identify opportunities for increasing membership sales, up-selling other services available at UoB Sport & Fitness such as facility hire, swimming lessons and classes and identify new income streams.
• Supporting the wider UoB Sport & Fitness with its mission.
• Curating collaboratively and delivering an exciting programme of events that will encourage and facilitate engagement with UoB Sport & Fitness.
• Ensuring UoB Sport & Fitness has an active presence at University events both on and off campus.
• Implement and maintain a structured sales process, ensuring consistent lead follow‑up, pipeline management and timely contact across all stages.
• Nurturing relationships with partners to build successful platforms to attract new members.
• Line managing an enthusiastic sales team, ensuring target metrics are hit and standards are maintained.
• Motivate and empower your team to embody the ethos of UoB Sport & Fitness.
• Ensure leads are maximised with individual and team targets are achieved. 
• Ensure clear communication across UoB Sport & Fitness, updating colleagues on new initiatives, ongoing campaigns, and general updates.
• You may occasionally be asked to supervise temporary or casual staff.
• Supports the University’s sustainability agenda through resource efficient working. 
• Promotes equality and values diversity acting as a role model and fostering an inclusive working culture.
• Any other duties commensurate with the grade.

Required Knowledge, Desirable Skills, Qualifications, Experience

• Sales experience and ability to manage a high functioning team
• Creative individual who works with agility within an ever-changing environment
• Excellent communication skills
• Extremely motivated individual who thrives working in a team
• Excellent customer service skills 
• A high level of communication and interpersonal skills
• Excellent presentation skills
• Prioritise and plan a heavy workload, manage time, and meet tight deadlines 
• Administrative skills, including maintaining accurate records, using software platforms such as Microsoft Office and customer management systems
• Educated to A Level standard, or equivalent level 3 qualification such as a Level 3 NVQ, or level 3 national diploma or relevant work experience evidencing the skills and ability to undertake the role
• Minimum of grade C/4 in Mathematics and English at GCSE or equivalent level 2 qualifications.

Dimensions

• Responsible for line managing a team and ensuring departmental KPI’s are achieved

Planning and organising

• The post holder is expected to manage their own workload to maximise their success and future performance
• The post holder is expected to create plans for Internal and external partners in consultation with Member Engagement Manager

Problem solving and decision making

• You will be required to use your judgement in solving problems as well as considering new ways of communicating with internal audiences
• Identify solutions for problems with staff, budgets and services

Internal and external relationships

• Internal - Team members, Line manager, Senior managers, colleagues from other departments, students
• External – External bodies e.g., Commercial clients, potential customers, customers, partners

End Date: 12th April 2026