Security, Business Continuity & Crisis Management Consultant at McDonald

Hybrid Working

• This role is based in our East Finchley office with hybrid working pattern split between office, restaurant visits and remote working

Job Description

• Please note, this role will be known internally as: Consultant, Workplace Safety
• An exciting opportunity has arisen for a proactive and self-motivated individual to join the Workplace Safety Team within National Operations.
• The role will be wide-ranging and involve both internal and external engagement to lead on a broad spectrum of Security, Business Continuity, Crisis Management, Risk and Licensing matters.  This will include significant focus on developing security strategies to support and protect restaurants, strengthen our business priorities, maintain continuity of operations during disruption and providing leadership for licensing and trading hours.
• The successful candidate will need to manage numerous data streams to identify insights-led opportunities to make smart decisions that support our growth strategy and ultimately improve the safety and security of our restaurant operations.
• To achieve this, you will need to have a proven track record of excellent communication and organisational skills as you will need to share your plans with varying audiences.
• You will work closely with several groups where you will need to steer planning and decision-making in line with our business priorities. Alongside this, you will also need to build strong relationships with our Global teams.
• If successful, you will lead a highly motivated team that will be pivotal in shaping the future of our Security, Business Continuity, Crisis Management and Licensing across McDonald’s UK&I. This team will work closely with our Franchisees and restaurant operations teams, to ensure that suitable support and guidance is available to assist them in meeting their legal obligations in all areas of Safety and Security. 
• Under your leadership, your team will strengthen business resilience through a deeper understanding of risk mitigations across all functional areas of the business.  You will need to manage and prioritize business needs and provide recommendations to key stakeholder groups.

Location & Working Pattern

• This is a hybrid role, based at our London (East Finchley) office 2/3 days per week, with the remaining days being split between home/remote working and field-based work. The field element involves traveling across UK and Ireland to meet suppliers and visit restaurants.
• A full driving license is required for this role.

What will my accountabilities be?

The applicant should have excellent all-round knowledge and experience to:

• Lead a team of talented individuals creating clear opportunities for growth and capability building
• Maintain the implementation of the business continuity, crisis management, and enterprise risk framework, ensuring it is consistently implemented across all business functions and aligned to operational and regulatory requirements
• Providing guidance and support to deliver business initiatives, ensuring the safety and security of our people and customers remains at the heart of everything we do and the foundation of restaurant operations
• Develop and continually improve security operational procedures, communicating changes and improvements by means of standard communication channels
• Provide leadership guidance with opening and trading hours to ensure our restaurants can operate or expand hours in line with growth strategies
• Lead senior stakeholder engagement, working in partnership with UK & Ireland leaders, Global colleagues, and external partners to align on best practice, share insight, and deliver scalable, fit‑for‑purpose solutions
• Provide expert advice and assurance to the Senior Leadership Team, ensuring appropriate provisions are in place for high‑risk events, incidents, and emerging threats cross-functionally

What team will I be part of?

• There are many different functions within National Operations, from Operations Solutions to Customer Services. You will work within the Workplace Safety team and lead a small team of talented individuals that is focused on ensuring the safety and security of our people and customers.  

Who are my customers?

Close working relationship with Support Departments including…

• Legal
• Impact Team
• People Team
• Global Security & Intelligence Teams
• Close working relationship across National Operations
• Close working relationship with our security partners
• A central point of contact for Operations, Franchisees and Support Departments, ensuring regular two-way communication
• Reports to Safety, Security & Business Continuity Manager

Qualifications
What background do I need to have?

Your experience should include…

• Valid, Full UK Driving License
• Strong operational security experience
• Strong understanding of business continuity and crisis management concepts – an external qualification in Business Continuity is preferable, but not essential
• Strong communications skills, both verbal and written
• Computer literate with a good understanding of Microsoft 365 applications  
• Appreciation of the needs of differing audiences (restaurants, operations and office hierarchy, franchisees, suppliers etc)
• Customer-focused
• Exceptional organisational skills – ability to adapt quickly, and self-manage competing time-sensitive priorities