Senior Employee Benefits Administrator at Mercer

As a senior member of the team, you’ll deliver superior analytical and consulting support to consulting teams and clients in a timely manner in line with MMB’s target operating model. Additionally, you’ll provide technical support to clients and colleagues and add value to the business through project work and contribution to MMB business strategy.

We will count on you to:

• Support the consulting team in gathering, organising, entering and analysing data to be used for various client projects
• Partner with internal/ external stakeholders to achieve the best service for client
• Deal with client and member queries (verbal and written), with support as appropriate in line with service level agreements
• Champion continuous improvement within your team/location
• Develop and maintain appropriate technical and market knowledge
• Quality check work for junior colleagues 
• Attend client meetings as required
• Act as a training and technical referral for colleagues

What you need to have:

• 5+ years’ experience in either Group Risk (Group Income Protection, Group Life Assurance and Critical Illness) or a background in Healthcare
• A good understanding of Microsoft applications such as Excel, Word and Outlook
• Excellent written and oral communication skills
• Ability to work with numbers
• Excellent planning and organisation skills with the ability to work to deadlines
• Ability to work on own and as a team player, establishing good rapport with clients and colleagues