Vacancies at Mercer

As a senior member of the team, you’ll deliver superior analytical and consulting support to consulting teams and clients in a timely manner in line with MMB’s target operating model. Additionally, you’ll provide technical support to clients and colleagues and add value to the business through project work and contribution to MMB business strategy.

We will count on you to:

• Support the consulting team in gathering, organising, entering and analysing data to be used for various client projects
• Partner with internal/ external stakeholders to achieve the best service for client
• Deal with client and member queries (verbal and written), with support as appropriate in line with service level agreements
• Champion continuous improvement within your team/location
• Develop and maintain appropriate technical and market knowledge
• Quality check work for junior colleagues 
• Attend client meetings as required
• Act as a training and technical referral for colleagues

What you need to have:

• 5+ years’ experience in either Group Risk (Group Income Protection, Group Life Assurance and Critical Illness) or a background in Healthcare
• A good understanding of Microsoft applications such as Excel, Word and Outlook
• Excellent written and oral communication skills
• Ability to work with numbers
• Excellent planning and organisation skills with the ability to work to deadlines
• Ability to work on own and as a team player, establishing good rapport with clients and colleagues

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As a Senior Loss Adjustor you will play a pivotal role in managing and leading complex insurance claims, particularly within the energy and power sectors, including renewables. This is an exciting opportunity to work alongside a passionate, talented team dedicated to delivering exceptional outcomes for some of the world’s largest and most demanding clients.

We will count on you to:

• Lead on major and complex property damage claims, including post-loss claims preparation, presentation, and project management for a diverse range of clients across the Marsh broker client base.
• Manage and deliver complex client engagements, ensuring effective expansion of the Claims Preparation reputation and profile across Marsh.
• Develop and maintain strong client relationships, providing expert advice and solutions across insurance claims management and dispute resolution
• Support our advocacy teams where required with technical input and maintain close collaboration with our forensic accountants on business interruption claims
• Prepare and review detailed analysis, proposals, and technical reports, ensuring high-quality deliverables that meet client expectations.
• Support business development efforts by identifying new opportunities and expanding the Claims Preparation practice within the UK.

What you need to have:

• A strong background in insurance claims as a qualified loss adjuster, with experience managing complex and demanding claims.
• Superb people skills and a passion for delivering exceptional customer experience
• Proven project management skills in handling major material damage and supporting on business interruption claims.
• Excellent report writing, presentation, and communication skills.
• A desire to share your knowledge and expertise with early career members of the team on larger claims with a project team.
• Ability to travel locally at short notice.
• Professional adjusting qualification such as ACILA or equivalent.

What makes you stand out:

• Demonstrable experience handling major and complex losses across a range of industries.
• A bachelor’s degree or equivalent in a relevant field.
• A track record of developing new business opportunities and expanding client relationships in the claims management space.