Senior Store Manager at Warner Bros. Discovery

We’re looking for a Senior Store Manager to be at the forefront of delivering an immersive, world-class retail experience in one of London’s most prestigious locations. Join us and help shape a new chapter in retail innovation.

Your Role Accountabilities

• Lead and inspire your team to deliver world-class service and an immersive customer experience that exceeds KPIs.
• Build strong relationships across the retail division and with external partners to achieve shared commercial goals.
• Take full ownership of store operations, including headcount planning, resource allocation, and compliance with safety and loss prevention standards.
• Drive sales performance through data-led insights, strategic initiatives, and a relentless focus on profitability.
• Champion operational excellence by implementing best practices that optimize conversion, average spend, and overall experience.
• Recruit, develop, and retain exceptional talent, fostering a culture of progression, inclusion, and leadership capability.
• Ensure the store environment reflects premium merchandising standards and brand storytelling at every touchpoint.
• Design and deliver advanced training programs that empower teams to consistently achieve world-class standards.
• Monitor performance metrics, customer feedback, and mystery shop results to identify trends and implement improvements.
• Take accountability for crisis management, health & safety, and emergency preparedness, setting the benchmark for operational excellence.

Skills & Qualifications

Proven experience in a Store Manager or equivalent leadership role within a high-service retail environment.

• Dynamic, motivational leader with a track record of engaging and inspiring teams.
• Strong commercial acumen and strategic thinking abilities.
• Demonstrated success in driving sales and exceeding performance targets.
• Experience managing large teams and fostering collaboration.
• Proficiency with Point of Sale and stock management systems.
• Excellent problem-solving and decision-making skills.
• Clear, effective communicator with strong organisational skills.
• IT literate and adaptable to new technologies.
• Passion for delivering exceptional customer service and brand experiences.

Working Pattern

• This is a full-time role, 40 hours per week, on a seven-day rota including weekends and Bank Holidays.
• Working hours are between 7am and 10pm.