Senior Support Specialist - Post & Production Services at Warner Bros. Discovery

Your New Role…

Warner Bros. Discovery is seeking a dedicated and detail-oriented Sr. Support Specialist, Post & Production Services to join our Global Production Services Group as the first line of support for our productions. As the primary point of contact for production staff, you will provide timely and effective support to ensure seamless operations and minimal downtime in our fast-paced production environment. The ideal candidate will provide essential field support, handle production staff credential management, and perform in-depth in-field repair work, ensuring smooth operations and minimal downtime in our dynamic production environment. 

Your Role Accountabilities…

Field Support

• Provide on-site technical support to production teams, addressing and resolving hardware
  and software issues promptly.

Production Staff Credential Management

• Manage and execute credential-related tasks, such as password resets, ensuring security protocols are followed and minimizing disruption to production workflows.

In-Field Repair Work

• Diagnose and repair technical issues on-site, including troubleshooting equipment failures, software glitches, and network problems.

Equipment Management

• Manage any equipment that is lent out to original programming, ensuring it is properly tracked, maintained, and returned in good condition.

Coordination

• Collaborate with other IT and production departments to ensure seamless support and communication.

Documentation

• Maintain detailed records of support activities, issues resolved, and ongoing problems to help improve service efficiency.

Training

• Provide guidance and training to production staff on best practices for using technology and resolving minor technical issues.

Continuous Improvement

• Identify opportunities to improve support processes and reduce the frequency of technical issues.

Qualifications & Experience…

• Experience in a support or technical role, preferably within the media or entertainment industry.
• Strong knowledge of hardware, software, and network troubleshooting. Familiarity with production equipment and post-production software is a plus.
• Excellent diagnostic and problem-solving skills with the ability to think on your feet in high-pressure situations.
• Strong verbal and written communication skills, capable of conveying technical information to non-technical staff.
• Ability to work independently and as part of a team, demonstrating flexibility and a proactive approach.