Shift Manager at DHL

About the role:  

You will lead the depot operations team, with a focus on conducting effective driver pre-briefs and de-briefs. Ensure all driver and operational documentation is accurately completed and maintained. Provide clear communication for drivers and customers, via telephone and company IT systems to support operations. 

Key Role Responsibilities:  

• Lead and support the team of Operations Controllers, overseeing resource planning and conducting driver pre-briefs and de-briefs. 
• Manage transport, courier, and fleet operations efficiently to ensure service standards are met. 
• Ensure all health and safety procedures are followed in full compliance with site risk assessments. 
• Oversee daily operations and promote operational best practices. 
• Plan and allocate operational resources effectively in line with workload requirements. 
• Monitor operational costs and lead investigations into claims or discrepancies. 
• Handle and resolve any issues which arise, identify risks. 
• Ensure daily communication takes place between shifts and ensure that an accurate ‘hand over’ process is in place.   

The ideal candidate will have:  

• Strong communication skills, with the ability to delegate where necessary. 
• Process management experience. 
• Knowledge of resource management and deployment. 
• Good IT skills.