Store Manager at Warner Bros. Discovery

We’re looking for a Store Manager to take ownership of day-to-day operations; leading, motivating and inspiring a high performing team to deliver an exceptional customer experience and achieve measurable results in one of London’s most prestigious locations. Join us and help shape a new chapter in retail innovation.

Your Role Accountabilities

• Inspire and lead from the shop floor, setting the standard for world-class service and customer engagement.
• Foster a high-performing, collaborative team culture where colleagues thrive and deliver exceptional results.
• Optimize staffing and scheduling in partnership with the Senior Store Manager to ensure operational efficiency.
• Drive commercial success through weekly sales analysis, strategic decision-making, and strong product knowledge.
• Recruit and develop top talent with a customer-first mindset, building capability and service excellence.
• Champion innovation by embracing new technologies and processes that enhance customer experience and streamline operations.
• Deliver impactful training and coaching to equip teams with the tools and confidence to excel.
• Maintain premium merchandising standards and use storytelling techniques to create immersive, memorable interactions.
• Monitor performance metrics, customer feedback, and mystery shop results to identify opportunities for improvement.
• Support operational excellence and compliance, including health & safety, loss prevention, and emergency procedures.

Skills & Qualifications

• Proven leadership experience in retail management or similar role.
• Strong commercial acumen and ability to analyse sales data.
• Background in high-service retail environments.
• Experience managing large teams and fostering collaboration.
• Proficiency with POS and stock management systems.
• Exceptional customer service standards.
• Sales-focused with a proactive approach to growth.
• Strong problem-solving and decision-making skills.
• Clear and effective communication skills.
• IT literate and highly organised.

Working Pattern

• This is a full-time role, 40 hours per week, on a seven-day rota including weekends and Bank Holidays.
• Working hours are between 7am and 10pm.