Visitor Services Assistant at The University of Manchester

Do you enjoy engaging with a diverse range of people in a warm, informed and friendly way? Are you an enthusiastic team player, passionate about delivering great customer service?

We are seeking a Visitor Services Assistant to join our Visitor Services Team at the John Rylands Research Institute and Library. You will welcome visitors and answer queries, helping members of the public to feel valued and confident as they experience the collections and Grade 1 listed building in the heart of Manchester.

Based at the reception and at key spaces around the library, your duties will include engaging with visitors, operating a booking service, supporting Library events and work in the Rylands’ shop.

The rota pattern for this role is as follows; working every Wednesday 12noon - 5pm, Thursday 12noon-4pm, Saturday 12noon -5pm.

The University of Manchester is committed to creating an environment where diversity is celebrated and everyone is treated fairly. Every day, we welcome visitors from diverse communities from across the city and beyond. We welcome applications from candidates from all backgrounds.

As an equal opportunities employer, we welcome applications from all suitably qualified persons and all appointments will be made on merit. As we are committed to the principles of the Race Equality Charter Mark, we would particularly welcome applications from the Black, Asian and Minority Ethnic (BAME) community who are currently under-represented at this level in this area.

Our University is positive about flexible working – you can find out more here

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.